Lebara sim swap fraud

Planetruth

I'm so sorry to hear that I'm not the only one having Lebara issues. They allowed my sim to be proted by my email hackers...without warniong - then provided no means to report it as it was happening out of office hours.   a week later, they retrieved my number of 20 years.  after a month of trying to get evidence to give to banks, so I can get some of my savings back - Lebara have ported my number again, without warning to Giff Gaff.  Giff Gaff can't help. I have lost thousands and I can't prove my ID anywhere.  My number can still be called but it goes straight to voicemail that I can't even accesss.   Its ruined any coinfidence clients had in me and lost my work.   Did anyone ever manage to get a satisfactory respoinse from Lebara?     

jimjames

palemist said:

This morning, I got a call from a lady saying that she got a missed call from my phone, I hadn't made any calls from my phone to anyone but I double-checked my phone history and there was no call to that number. This happened today, the only reason why I'm suspecting that these issues are because of Lebara is purely an uneasy feeling that I have, it's also what prompted me to jump into this Forum section to check and here I am.

I believe this is nothing to do with Lebara. Scam calls can be made to verify that a number is active and missed call is an excuse for that. Equally it's possible to make calls and show a different number from the one you're using so it could be possible that someone had done that but not actually using your SIM. I've had SMS before saying they'd had missed call but ignore as spam in the same way the ones saying "mum I've lost my phone" are.

hackedandangry

thewizardofoz87 said:

Hello all

I’ve had sim swap fraud occur on my Lebara phone number which I’m not longer able to access.

I spent 4 hours with 3 different people this evening trying to get Lebara to do something about it. The first two brushed it off as an issue with my phone and nothing to do with them. Then I asked the third what SIM card number my phone number was linked to which proved there was a breach their end. But they still didn’t offer any solution or seem concerned at all. I’m dumbfounded - my number’s been stolen, I’m paying for a service I can’t use and their reaction is to just ignore me?!

What should Lebara be doing at this point? It’s a serious breach, they’ve refused to intervene in any way which means I’m still at risk and can’t update a lot of my online passwords because this hacker will just deny me access. They didn’t even send a text to warn me my number was going to be ported and refused to tell me when it was requested.

What do I do now?! Is there a body I can report this to that will make them do something about it?

Thanks for any help anyone’s able to offer.

Hi, do you have an update at all? The exact same thing has happened to me. 

I lost network all of sudden then got a notification from my bank something had been changed. 

They'd clicked forgotten log in details to them get codes from the bank sent to their phones. Luckily, they were blocked immediately. 

I reported this to Lebara the moment their phone lines were open and found out they did an instant SIM swap, just like with yourself. I told them it wasn't me, block the number while they send me a new SIM with my number on then I received my new SIM. However , they ported out the number after I informed them of the fraud.

They keep lying saying they are working on it, I'll get a call back from the supervisor, they are waiting on EE to provide the PAC, but I've rang EE and they've confirmed there's been no request. Then another of Lebaras agent told me there is a technical issue and the request hasn't even been submitted. They constantly lie and tell me what I want to hear, I don't know what to do next,

jogger08

I am unfortunately in this group with issues with Lebara too.
Please see my comments on this issue to Top Cat78 and Hacked and Angry
My number was sim swapped ( possibly 2 numbers) without my consent, which Lebara allowed to happen even after I queried it-  and my identity was stolen using an email hack and data harvesting.
After 41 days with no real help from Lebara, I have taken this complaint to 'Resolver' complaint service  which I recommend to you .
I am then more than willing to complain to Ofcom, as their behaviour, lack of security processes, response structure, customer information, and help for myself as a victim of fraud have been completely inadequate, and just appalling.