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NOW Broadband - price increased by £3 a month - haggling

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  • Shedman
    Shedman Posts: 1,634 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Update:  Called them again and straightaway without any haggling got the usual £25 a month (after the price increase) offer.   So then I asked for a bill credit as I said others had been given one and again straightaway was given a £12 bill credit.  So effectively taking me back to the £24 a month we're currently paying, which I've accepted.

    Why they (and other providers) make us go through this dance everytime I really don't know as all it achieves is taking up their call centre time and p**ing customers off...I guess they count on enough people not bothering to haggle to make it worthwhile.  


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