EE PAYG will disconnect me in 3months ?

messia07
messia07 Posts: 222 Forumite
Part of the Furniture 100 Posts Combo Breaker
hi all,
 

i received a text from EE today saying because i haven't made a chargeable call/text or used date for 6 months i will lose my remaining credit + My number will be disconnected in 3 months. 

i just topped up my phone with £10 worth of credit and made several phone calls.

does my actions ( topping up my phone + making calls)  automatically stop my phone being disconnected in 3 months?

thanks

Comments

  • Neil_Jones
    Neil_Jones Posts: 9,526 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Pretty much normal with PAYG.  need to make a chargeable action every 180 days on average (though some providers may be as low as 90 days), so a phone call, a text... topping up on its own doesn't count as an activity for this purpose.
  • messia07
    messia07 Posts: 222 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Pretty much normal with PAYG.  need to make a chargeable action every 180 days on average (though some providers may be as low as 90 days), so a phone call, a text... topping up on its own doesn't count as an activity for this purpose.
    thanks for replying. i did make some calls.. so would it be ok now? 
  • PHK
    PHK Posts: 2,210 Forumite
    Eighth Anniversary 1,000 Posts Photogenic Name Dropper
    Yes, but set a reminder every other month to make a call or send a text. That will also allow you to check the phone is working okay. 
  • mgfvvc
    mgfvvc Posts: 1,218 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    PHK said:
    Yes, but set a reminder every other month to make a call or send a text. That will also allow you to check the phone is working okay. 
    Make it a call. 
    I lost a long held O2 PAYG number. According to another thread here, O2 changed it so that texts didn't count towards keeping a PAYG account running.
  • J_B
    J_B Posts: 6,743 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    messia07 said:
    Pretty much normal with PAYG.  need to make a chargeable action every 180 days on average (though some providers may be as low as 90 days), so a phone call, a text... topping up on its own doesn't count as an activity for this purpose.
    thanks for replying. i did make some calls.. so would it be ok now? 

    Happened to someone I know too - he just phoned 150 (?) and they confirmed that he wouldn't be cut off so he asked for text confirmation, which they did.
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