EE PAYG will disconnect me in 3months ?

messia07

hi all,
 

i received a text from EE today saying because i haven't made a chargeable call/text or used date for 6 months i will lose my remaining credit + My number will be disconnected in 3 months. 

i just topped up my phone with £10 worth of credit and made several phone calls.

does my actions ( topping up my phone + making calls)  automatically stop my phone being disconnected in 3 months?

thanks

Neil_Jones

Pretty much normal with PAYG.  need to make a chargeable action every 180 days on average (though some providers may be as low as 90 days), so a phone call, a text... topping up on its own doesn't count as an activity for this purpose.

messia07

Neil_Jones said:

Pretty much normal with PAYG.  need to make a chargeable action every 180 days on average (though some providers may be as low as 90 days), so a phone call, a text... topping up on its own doesn't count as an activity for this purpose.

thanks for replying. i did make some calls.. so would it be ok now? 

PHK

Yes, but set a reminder every other month to make a call or send a text. That will also allow you to check the phone is working okay. 

mgfvvc

PHK said:

Yes, but set a reminder every other month to make a call or send a text. That will also allow you to check the phone is working okay. 

Make it a call. 

I lost a long held O2 PAYG number. According to another thread here, O2 changed it so that texts didn't count towards keeping a PAYG account running.

J_B

messia07 said:

Neil_Jones said:

Pretty much normal with PAYG.  need to make a chargeable action every 180 days on average (though some providers may be as low as 90 days), so a phone call, a text... topping up on its own doesn't count as an activity for this purpose.

thanks for replying. i did make some calls.. so would it be ok now? 

Happened to someone I know too - he just phoned 150 (?) and they confirmed that he wouldn't be cut off so he asked for text confirmation, which they did.