Ticket Insurance

super_saint

I have 2 tickets booked for a gig tomorrow - my wife had to have an op on both eyes on Monday & will probably be not fit enough to go (eye issue was diagnosed after we bought the tickets in Oct

We had taken out insurance through Ticketplan who handily only man their phones until 12.30!!

So likely hood of insurance being paid out if we claim?  Obviously i dont want to go on my own, so would both out tickets be covered??

TIA

born_again

What do the T/C say?

Mark_d

You knew on Monday, and probably for a while beforehand, that due to your wife's eye op you might not be able to go to this gig.  You have a duty to inform the insurer at the earliest opportunity so that the insurer could have minimised their loss - buying the tickets from you and then trying to resell them.

Even if the insurance would have covered you, because you didn't inform the insurer when you first knew of the eye op, they have good grounds for not paying out.

super_saint

Mark_d said:

You knew on Monday, and probably for a while beforehand, that due to your wife's eye op you might not be able to go to this gig.  You have a duty to inform the insurer at the earliest opportunity so that the insurer could have minimised their loss - buying the tickets from you and then trying to resell them.

Even if the insurance would have covered you, because you didn't inform the insurer when you first knew of the eye op, they have good grounds for not paying out.

Even if we were told she'd be fit enough to attend but sadly isn't??  The nurse on Monday advised she would be fit enough to drive in 48 hours!.  This is this reason insurance company were not informed

cw8825

super_saint said:

Mark_d said:

You knew on Monday, and probably for a while beforehand, that due to your wife's eye op you might not be able to go to this gig.  You have a duty to inform the insurer at the earliest opportunity so that the insurer could have minimised their loss - buying the tickets from you and then trying to resell them.

Even if the insurance would have covered you, because you didn't inform the insurer when you first knew of the eye op, they have good grounds for not paying out.

Even if we were told she'd be fit enough to attend but sadly isn't??  The nurse on Monday advised she would be fit enough to drive in 48 hours!.  This is this reason insurance company were not informed

they are going to want to check the medical history. was this an issue that was already pre existing - that will be unlikely to be covered.

born_again

Duplicate thread...

https://forums.moneysavingexpert.com/discussion/6531732/concert-ticket-insurance#latest

BarelySentientAI

super_saint said:

So likely hood of insurance being paid out if we claim?  

If it is covered by the policy, 100%.  If it isn't, 0%.

super_saint said:

Obviously i dont want to go on my own, so would both out tickets be covered??

If that's what the policy says, yes.  If it isn't, no.

As born_again asked - what does your policy say?  Even if you don't understand the wording, we should.