Octopus Energy refunds

tim_p

ozzie652 said:

tim_p said:

ozzie652 said:

Hi
Dunno about a refund but we've paid octopus £2500 in the last year and the bill is STILL £4500,,,,,dunno where all that came from either

so what’s your usage in that period (and any debit previously)?

Well this is where it gets interesting 
We've got wal and loft insulation,led lighting throughout the whole bungalow,new economical boiler AND 16 solar panels on roof, we are east/west facing too
We both work full time 
Octopus engineer came round and he even said to us we shouldn't have a bill or maybe a small one for what we are pulling in to what we use

Octopus even say that we have useage @10.30 am(at work) and high even at around 12.30am  (asleep )
They can't explain it

In terms of actual usage I’m meaning, some meter readings (Actual) from bills or your records.