Octopus Energy refunds

alanalan_2

Has anyone else had problems getting a definitive date for a refund from Octopus Energy? Almost a month and they remain elusive with a date for the refund - I’m wondering what I’ll have to do to get my money repaid. Never using them again, of course. 

Oscarmax

I never had a problem

MP1995

Refunds alway actioned in a few days 

brig001

Mine took four months, so don’t hold your breath 

Brian

bristolleedsfan

alanalan_2 said:

Has anyone else had problems getting a definitive date for a refund from Octopus Energy?  

Requesting refund by phone or social media message year after year, same response each time. never fail to deliver within stated timescale

"I've requested a refund of £,,,,, this has been sent to our Credit & Payments Team to approve and should be with you within ten working days, but usually much quicker than that"

ozzie652

Hi
Dunno about a refund but we've paid octopus £2500 in the last year and the bill is STILL £4500,,,,,dunno where all that came from either
Major problem with customer service
Even sent emails last week to CEO and CFO of company,( their brothers) ,,,,still no contact 
Absolutely useless
Quick enough to TAKE you money though

tim_p

ozzie652 said:

Hi
Dunno about a refund but we've paid octopus £2500 in the last year and the bill is STILL £4500,,,,,dunno where all that came from either

so what’s your usage in that period (and any debit previously)?

ozzie652

tim_p said:

ozzie652 said:

Hi
Dunno about a refund but we've paid octopus £2500 in the last year and the bill is STILL £4500,,,,,dunno where all that came from either

so what’s your usage in that period (and any debit previously)?

Well this is where it gets interesting 
We've got wal and loft insulation,led lighting throughout the whole bungalow,new economical boiler AND 16 solar panels on roof, we are east/west facing too
We both work full time 
Octopus engineer came round and he even said to us we shouldn't have a bill or maybe a small one for what we are pulling in to what we use

Octopus even say that we have useage @10.30 am(at work) and high even at around 12.30am  (asleep )
They can't explain it

MattMattMattUK

ozzie652 said:

tim_p said:

ozzie652 said:

Hi
Dunno about a refund but we've paid octopus £2500 in the last year and the bill is STILL £4500,,,,,dunno where all that came from either

so what’s your usage in that period (and any debit previously)?

Well this is where it gets interesting 
We've got wal and loft insulation,led lighting throughout the whole bungalow,new economical boiler AND 16 solar panels on roof, we are east/west facing too
We both work full time 
Octopus engineer came round and he even said to us we shouldn't have a bill or maybe a small one for what we are pulling in to what we use

Octopus even say that we have useage @10.30 am(at work) and high even at around 12.30am  (asleep )
They can't explain it

Have you conducted a meter sanity check? 

ozzie652

MattMattMattUK said:

ozzie652 said:

tim_p said:

ozzie652 said:

Hi
Dunno about a refund but we've paid octopus £2500 in the last year and the bill is STILL £4500,,,,,dunno where all that came from either

so what’s your usage in that period (and any debit previously)?

Well this is where it gets interesting 
We've got wal and loft insulation,led lighting throughout the whole bungalow,new economical boiler AND 16 solar panels on roof, we are east/west facing too
We both work full time 
Octopus engineer came round and he even said to us we shouldn't have a bill or maybe a small one for what we are pulling in to what we use

Octopus even say that we have useage @10.30 am(at work) and high even at around 12.30am  (asleep )
They can't explain it

Have you conducted a meter sanity check? 

They sent an octopus engineer out to do a 'track n trace' only to find out  that he doesn't do them
He took photos of everything ,said we should be in credit  and went 
Funny,,,, thing is they are sending an engineer out to us this Thursday to do a 'track n trace'
Guess what,,,,,,
They've booked the same guy!!!!
Incompetent octopus,do not no their !!!!!! from their elbow

MattMattMattUK

ozzie652 said:

MattMattMattUK said:

ozzie652 said:

tim_p said:

ozzie652 said:

Hi
Dunno about a refund but we've paid octopus £2500 in the last year and the bill is STILL £4500,,,,,dunno where all that came from either

so what’s your usage in that period (and any debit previously)?

Well this is where it gets interesting 
We've got wal and loft insulation,led lighting throughout the whole bungalow,new economical boiler AND 16 solar panels on roof, we are east/west facing too
We both work full time 
Octopus engineer came round and he even said to us we shouldn't have a bill or maybe a small one for what we are pulling in to what we use

Octopus even say that we have useage @10.30 am(at work) and high even at around 12.30am  (asleep )
They can't explain it

Have you conducted a meter sanity check? 

They sent an octopus engineer out to do a 'track n trace' only to find out  that he doesn't do them
He took photos of everything ,said we should be in credit  and went 
Funny,,,, thing is they are sending an engineer out to us this Thursday to do a 'track n trace'
Guess what,,,,,,
They've booked the same guy!!!!
Incompetent octopus,do not no their !!!!!! from their elbow

As you have not done a meter sanity check then you should do that first. 

Make sure that the meter number on your meter is the one on your bill.
Make sure that the meter you think is actually yours (usually only a problem in flats).
Turn everything off at the consumer unit (fuse board) and see if your meter still shows usage.
Run one device of a known power draw (fan heaters are good for this) and see if that usage is correctly recorded).