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contacting British Gas
Comments
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Is BG the supplier or do you want BG to supply you? You must register with the existing supplier first.
Never pay on an estimated bill. Always read and understand your bill0 -
BG is the supplier to the new home. They want a reference number before I can take over the account and therefore cancel completely.0
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You're not "taking over the account". If you've said that's what you're doing, no wonder they want reference numbers, and you're making yourself liable for all the last occupant's debt on the account (if any).1bachache said:BG is the supplier to the new home. They want a reference number before I can take over the account and therefore cancel completely.
You're setting up a new account as the new occupant.0 -
there are no arrears. all I want is a person from the company to actually speak to.
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You missed the point entirely.
If you ring up and say "I want to take over an account", they will need the account reference numbers etc.
If you ring up and say "I want to set up a new account", they won't, because there isn't one.
Have you used this? https://www.britishgas.co.uk/new-home/move-in/energy-quote1 -
Yes. Still the same.0
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Yes. Still the same0
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Say to BG " I've just moved into 29, Acacia Gardens - the meter read is 12345 - please set me up an account"Never pay on an estimated bill. Always read and understand your bill0
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so as others have said, you don't 'take over the account', you need to set up a new one via the left hand option on this page1bachache said:BG is the supplier to the new home. They want a reference number before I can take over the account and therefore cancel completely.
Moving Home - British Gas
I'd expect the previous occupier / developer to have independently notified BG that they're no longer responsible for the property, which should generate a letter from them addressed to 'the occupier' ...0 -
OP - are they asking for an account number or the Meter numbers?
I would imagine that they would need the latter to set you up a new account0
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