contacting British Gas

1bachache

Having Mega problems contacting Brit Gas. Moving  into new home and they keep asking for account number, that I don'. Anyone know of a contact number that does not need a reference number?  

Robin9

Is BG the supplier or do you want BG to supply you?  You must register with the existing supplier first.

1bachache

BG is the supplier to the new home. They want a reference number before I can take over the account and therefore cancel completely.

BarelySentientAI

1bachache said:

BG is the supplier to the new home. They want a reference number before I can take over the account and therefore cancel completely.

You're not "taking over the account".  If you've said that's what you're doing, no wonder they want reference numbers, and you're making yourself liable for all the last occupant's debt on the account (if any).

You're setting up a new account as the new occupant.

1bachache

there are no arrears. all I want is a person from the company to actually speak to.

BarelySentientAI

You missed the point entirely.

If you ring up and say "I want to take over an account", they will need the account reference numbers etc.

If you ring up and say "I want to set up a new account", they won't, because there isn't one.

Have you used this? https://www.britishgas.co.uk/new-home/move-in/energy-quote

1bachache

Yes. Still the same.

1bachache

Yes. Still the same 

Robin9

Say to BG " I've just moved into 29, Acacia Gardens -  the meter read is 12345 - please set me up an account"

p00hsticks

1bachache said:

BG is the supplier to the new home. They want a reference number before I can take over the account and therefore cancel completely.

so as others have said, you don't 'take over the account', you need to set up a new one via the left hand option on this page
Moving Home - British Gas 
I'd expect the previous occupier / developer to have independently notified BG that they're no longer responsible for the property, which should generate a letter from them addressed to 'the occupier' ...

ciderboy2009

OP - are they asking for an account number or the Meter numbers?

I would imagine that they would need the latter to set you up a new account