Can't access email on s24ultra

s4uch1e

Got myself an s24ultra yesterday,  transferred all files etc over from my s20fe which was very easy thankfully but I can't access my email through outlook . Every time I try to add account , tick selected account and it then says

'An error occurred during authentication,  please try again later'

Any help or advice as really need my email account. 

It is still working on s20fe but got to trade that in very soon

Neil_Jones

Clue is in the message - authentication.  Almost always a wrong password.

Neil49

Change your outlook email password via your S20 fe to ensure that it is correct. Also make sure your email address is correct on your new phone. 

PHK

The message indicates that either the password is incorrect or more likely it’s using the wrong port or security protocol. 

Who is your email provider and which email client are you using. 

Edit: are you using the Outlook app or do you have an Outlook email address. 

s4uch1e

I'm using the outlook app, I've transferred everything over from Samsung to Samsung and its only this that's not working,  still working perfectly in s20fe . Its not even giving me a chance to enter password or that 

flaneurs_lobster

If that's your actual email address suggest you obscure it or take the post down.

You'll get spammed (and it's against the board rules).

PHK

s4uch1e said:

I'm using the outlook app, I've transferred everything over from Samsung to Samsung and its only this that's not working,  still working perfectly in s20fe . Its not even giving me a chance to enter password or that 

Who is your email provider (the bit after the @ sign)?

liggerz87

See if you can use Gmail to log in with your Microsoft email also try clear the cache of the Microsoft app and clear data then try log in that way