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Have any EDF customers received an email entitled "We're making some changes!"

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  • Swipe
    Swipe Posts: 5,614 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    If it has your EDF account number in the email body, it's genuine
  • JayMNa
    JayMNa Posts: 31 Forumite
    Second Anniversary 10 Posts
    If you suspect the email is scam, couldn't you just go to the genuine EDF website and see if you can register there?
  • Grumpy_chap
    Grumpy_chap Posts: 18,272 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I did receive the message a while back about the change of EDF systems.

    Since the system changed, my online account has only shown electricity and no gas for smart meter data.  There is no provision for me to manually enter gas meter readings either.

    I have now received the first bill since the change and that also shows only electricity charges, no gas.

    Has anyone else experienced this loss of gas from the billing?  Will it self-resolve (time lag in the system migration), or do I need to take some action?

    As an aside, my historical energy use has been lost, which is a shame.  I suspect that is just how it is.
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