Ryanair denied boarding

Westin

All of what others have already said to you.

No recompense due.

This awful action of people feeling that they can video what they like is out of hand.  Someone in a shop arguing with a shop worker, phone thrust in their face recording their confrontation, someone ill or following an accident, more likely to be recorded now than for aid, help and assistance to be given. Filming people doing their job, secure areas of an airport or computer terminal screens - unacceptable.  Put your phone away and stop the intrusive behaviours.  I think sadly you have learned your lesson the hard way.

bluelad1927

ripofflondon said:

The ONLY reason I videoed the agent's screen was for the time shown in the bottom r/h corner - there wasn't any other info on it.  

This and this alone is absolutely a reason for you to be removed. It is irrelevant what was or wasn't on the screen. You had no right to be filming it at all.

Their T&Cs also say that filming staff is Strictly Prohibited....which usually means consequences 

ripofflondon

Westin - yes I agree about prurient filming.  I only did as I did to establish that the flight was >2hrs late leaving, no interest in filming any people.  Albeit as Caz has pointed out re the arrival time not the departure time being the one that counts.  

Ironic that this whole thing only happened because of my mistaken belief that it was 2 hours delay not 3 - that was embarrassing.  Has it ever been 2 hours?  

Caz3121

ripofflondon said:

Has it ever been 2 hours?  

2 hours is mentioned for duty of care refreshments etc...compensation has always been 3 hours+

eskbanker

ripofflondon said:

Ironic that this whole thing only happened because of my mistaken belief that it was 2 hours delay not 3 - that was embarrassing.  Has it ever been 2 hours?  

No, the compensation for delayed arrival has only ever kicked in after three hours.

Article 6.1(a) does require that airlines offer refreshments if departure is delayed by two hours, for flights of less than 1500km, but that's likely to be irrelevant unless you were going to try to claim for food and drink immediately prior to (attempted) boarding....

bagand96

Also for future reference, flight times for both takeoff and landing are logged in a number of publically accessible places which can be accessed after landing. 

Whilst taking the video may have been naive and innocent, it unfortunately caused undesireable consequences which may well have been worse. Filming gate agents computer scenes could well have raised some serious security issues. 

I'd chalk it down to experience and move on. 

400ixl

But please learn the lesson that you should always have enough medication to cover any possible delays in travel. At least a few days should be the minimum if they are important to your health, especially in stressful situations which delays can cause.

Glad it didn't cause an issue for you this time.

saajan_12

We'll of course only have your side here, and its possible the staff genuinely saw it as more confrontational than the picture you paint. 

Also there were a few inaccuracies in what constitutes a compensible delay - its 3hrs not 2hrs, and based on arrival time not take off time (as many will make up time on the way), so even an hour later, filming before boarding would have been pointless. This might have made them disbelieve your 'honest mistake' claim. 

However I'm surprised by this beign the only record you can reasonably rely on:

bagand96 said:

Also for future reference, flight times for both takeoff and landing are logged in a number of publically accessible places which can be accessed after landing. 

From my understanding the delay is measured based on when the doors open at the gate, not when the wheels touch down. Reason being, that's when you can actually get off, and this could easily make a 15 min difference. I'm not sure if there's always a reliable record of this time, and have personally seen this be several minutes after the landing time stated on Flight Aware for example, though I didn't think to film as its not something I'm accustomed to doing. However theoretically how should a passenger prove the doors opening time?

bagand96

saajan_12 said:

We'll of course only have your side here, and its possible the staff genuinely saw it as more confrontational than the picture you paint. 

Also there were a few inaccuracies in what constitutes a compensible delay - its 3hrs not 2hrs, and based on arrival time not take off time (as many will make up time on the way), so even an hour later, filming before boarding would have been pointless. This might have made them disbelieve your 'honest mistake' claim. 

However I'm surprised by this beign the only record you can reasonably rely on:

bagand96 said:

Also for future reference, flight times for both takeoff and landing are logged in a number of publically accessible places which can be accessed after landing. 

From my understanding the delay is measured based on when the doors open at the gate, not when the wheels touch down. Reason being, that's when you can actually get off, and this could easily make a 15 min difference. I'm not sure if there's always a reliable record of this time, and have personally seen this be several minutes after the landing time stated on Flight Aware for example, though I didn't think to film as its not something I'm accustomed to doing. However theoretically how should a passenger prove the doors opening time?

You're correct, it was decided some years ago in an EU court that "doors open" would be the relevant time for EC261 claims.  This time isn't recorded anywhere public - it's probably only recorded by the airlines themselves via crew or the handling agents.

That can make it a little tricky for passengers to prove if it was coming down to minutes either side of the threshold.  As you say sites like FlightAware log landing times.  Some of the tracking sites like FlightRadar24 have very good ground coverage at certain airports so you could track the aircraft's journey to the gate, that won't prove doors open time, but would help in establishing a parking time.

The majority of cases the timings are quite clear cut, must only be a small proportion where it's down to the minute.  Also surprised nobody has ever taken an appeal to the EU courts based on the fact they were sat down the back and couldn't disembark at doors open time!

eskbanker

saajan_12 said:

bagand96 said:

Also for future reference, flight times for both takeoff and landing are logged in a number of publically accessible places which can be accessed after landing. 

From my understanding the delay is measured based on when the doors open at the gate, not when the wheels touch down. Reason being, that's when you can actually get off, and this could easily make a 15 min difference. I'm not sure if there's always a reliable record of this time, and have personally seen this be several minutes after the landing time stated on Flight Aware for example, though I didn't think to film as its not something I'm accustomed to doing. However theoretically how should a passenger prove the doors opening time?

FlightAware does show gate departure and arrival, as well as take-off and landing times - the impact of taxiing is shown on the right hand side in an example from this afternoon, although I think their data is only accessible for a short period without subscription: