Cazoo concerns - Administration

Deosculate

Hi everyone,

Just over a year ago, I bought a car from Cazoo. At the time this was the most viable option available to me, and the car I chose was at a great price.

I took a PCP with Blackhorse to pay for the car and also took an extended warranty & servicing plan which are paid to Cazoo directly.

I've been following the news quite closely and now it appears that they are going into administration, or already have done as of today.

I've spoken with Blackhorse and they've assured me that this will not affect my finance agreement with them thankfully. However, upon looking at my bank statements it appears that Cazoo stopped taking any payments from me for my servicing plan 2 months ago, thankfully they serviced the car a few months prior so I will need to make new arrangements for next year's servicing.

However, they are still charging me for the extended warranty, this warranty includes repairs on the vehicle when needed, which they make you jump through a bunch of hoops for.

I am now in a position where the car does need diagnosing and potentially fixing, however, Cazoo have conveniently switched all of its phone lines off, does not reply via social media and has also closed all of their showrooms. I was wondering if anyone else had any information or advice as to who I can speak to regarding getting my car diagnosed and fixed as if I am still paying towards this extended warranty with Cazoo, surely I am still entitled to this benefit regardless of their business position?

Any advice is welcomed, cheers!

Car_54

When you say "they are still charging me for the extended warranty", I hope you've cancelled the DD or SO?

If you'd paid in full upfront, then you'd be entitled to the warranty benefits, but in reality you wouldn't get it as they're broke. You'd have to register as an unsecured creditor, and eventually you might get some money back. The fact that you've been paying in instalments complicates matters.

BTW as for the service plan, this is exactly why I always recommend NEVER taking one out. Dealerships do go bust, no matter how big and shiny they are.

DullGreyGuy

Deosculate said:

I am now in a position where the car does need diagnosing and potentially fixing, however, Cazoo have conveniently switched all of its phone lines off, does not reply via social media and has also closed all of their showrooms. I was wondering if anyone else had any information or advice as to who I can speak to regarding getting my car diagnosed and fixed as if I am still paying towards this extended warranty with Cazoo, surely I am still entitled to this benefit regardless of their business position?

Any advice is welcomed, cheers!

Everyone has lost their job, how is that "convenient"? How many hours a week do you work for an employer that cannot afford to pay you?

Check the warranty documentation... was it a warranty with Cazoo themselves or is it a third party (eg RAC) or an insurer? If it's Cazoo themselves then they are insolvent, you will be one of a long list of unsecured debtors they owe money to who will be lucky to receive a few pennies for every pound they owe you. If it's provided by someone else then you need to contact that firm and talk about matters. 

Bigphil1474

Try Google:-

Extended Warranty is provided in partnership with The Warranty Group Services, who are part of Assurant. Number of claims: You can make an unlimited number of claims as soon as your cover starts, up to the value of your car when you purchased it

born_again

Deosculate said:

Hi everyone,

Just over a year ago, I bought a car from Cazoo. At the time this was the most viable option available to me, and the car I chose was at a great price.

I took a PCP with Blackhorse to pay for the car and also took an extended warranty & servicing plan which are paid to Cazoo directly.

I've been following the news quite closely and now it appears that they are going into administration, or already have done as of today.

I've spoken with Blackhorse and they've assured me that this will not affect my finance agreement with them thankfully. However, upon looking at my bank statements it appears that Cazoo stopped taking any payments from me for my servicing plan 2 months ago, thankfully they serviced the car a few months prior so I will need to make new arrangements for next year's servicing.

However, they are still charging me for the extended warranty, this warranty includes repairs on the vehicle when needed, which they make you jump through a bunch of hoops for.

I am now in a position where the car does need diagnosing and potentially fixing, however, Cazoo have conveniently switched all of its phone lines off, does not reply via social media and has also closed all of their showrooms. I was wondering if anyone else had any information or advice as to who I can speak to regarding getting my car diagnosed and fixed as if I am still paying towards this extended warranty with Cazoo, surely I am still entitled to this benefit regardless of their business position?

Any advice is welcomed, cheers!

Get the paperwork out. Possible it is a 3rd party warranty & will still be running.

jillbloodyhell

Hi all, new person here and looking for advice. I bought a car from Cazoo last summer using PCP, as they gone into administration can anyone help regarding the end of the agreement as to what I would do with the car as I was going to hand it back?

Car_54

jillbloodyhell said:

Hi all, new person here and looking for advice. I bought a car from Cazoo last summer using PCP, as they gone into administration can anyone help regarding the end of the agreement as to what I would do with the car as I was going to hand it back?

Who is your PCP agreement with? It will not be Cazoo, but a finance company such as Blackhorse, so Cazoo's disappearance hasn't changed that.

jillbloodyhell

It’s with Santander, I can’t see them wanting my car back. 

DullGreyGuy

jillbloodyhell said:

It’s with Santander, I can’t see them wanting my car back. 

They are obligated to take it back if you dont want it at the end of the agreement, thats how PCP works. 

Its a bridge to cross at the time though as its not clear yet if there will be equity in the car or not, obviously if the balloon is materially below the value you can get from selling it then you sell it, pay the balloon and keep the difference. 

Car_54

jillbloodyhell said:

It’s with Santander, I can’t see them wanting my car back. 

If it’s in the contract, whether they want it or not is irrelevant!

Anyway, you can’t be alone. They will have some sort of arrangement in place by the time it affects you.

Ectophile

jillbloodyhell said:

It’s with Santander, I can’t see them wanting my car back. 

They will send it straight to an auction house.