Hampshire Trust Bank (HTB) new portal

mugston

Seems they upgraded their online portal over the weekend and now need all customers to re-register.

Pain in the !!!!!! and also doesn't feel secure registering all my details again.

How have others found this process?

francoghezzi

process super easy. nothing more than filling in with your already existing details, password and memorable word. you will then receive a code on your phone and one on your e mail to validate them. Done in 2 minutes. If you don't remember your memorable word a simple phone call to them and you will get all the help needed

dali21

I registered earlier today and found it straightforward. 

One improvement seems to be that you may be able to apply online for their savings accounts in future.  Better than faffing around by having to telephone or email them as an existing customer.

mebu60

Thanks for the heads-up. Presumably they will be letting us know this has happened?! Would expect to be informed in advance really.

Was straightforward to do but unimpressed with the switch to using email address for user id, not the most secret choice! Could also mess up some on here who administer accounts for others as now required to be unique.

As @dali21 noted, looks like we will be able to apply for new accounts logged in online in future. 

francoghezzi

mebu60 said:

Thanks for the heads-up. Presumably they will be letting us know this has happened?! Would expect to be informed in advance really.

Was straightforward to do but unimpressed with the switch to using email address for user id, not the most secret choice! Could also mess up some on here who administer accounts for others as now required to be unique.

As @dali21 noted, looks like we will be able to apply for new accounts logged in online in future. 

An e mail announcing the new portal has been sent a few weeks ago with all the details

allegro120

francoghezzi said:

mebu60 said:

Thanks for the heads-up. Presumably they will be letting us know this has happened?! Would expect to be informed in advance really.

Was straightforward to do but unimpressed with the switch to using email address for user id, not the most secret choice! Could also mess up some on here who administer accounts for others as now required to be unique.

As @dali21 noted, looks like we will be able to apply for new accounts logged in online in future. 

An e mail announcing the new portal has been sent a few weeks ago with all the details

I didn't receive this e-mail, only found out now by reading this thread. 

I was pasting my ID number because that what they asked numerous times, then decided to click on forgot password and received the e-mail telling me to use my e-mail address instead of ID.  They also asked to input digits sent to me but sent letters instead.  Not a big deal, but very confusing.

friolento

It was all incredibly slow for me just now, and then I got locked out at the phone verification stage, for no apparent reason. This means I now have to ring them in the morning. Sigh.

happybagger

I didn't get any email either, but after two attempts logging in and failing, getting the "call us" message, I thought I'd do the re-register thing. Was very simple, and the end result is a 2FA layer

davidr1964

I also didn't receive an e-mail about this.

happybagger

As I was a relatively new customer I wasn't aware whether I had an old login or new. It would have been handy if they had said "If your customer ID is a number you'll need to reregister. If your customer ID is your email address then you are on the new system already"

Their embedded youtube video was a waste of time

Shedman

friolento said:

It was all incredibly slow for me just now, and then I got locked out at the phone verification stage, for no apparent reason. This means I now have to ring them in the morning. Sigh.

Check your emails...it did same to me despite me having entered the text code correctly (a second one as first had a character that could have been 1, I Capital i or l lower case L .....spot the difference !!!  why do they do that esp for SMS messages).  When waiting on phone I looked at my emails and it said Thanks for updating your login details and then gave me my new username (email address not a number used previously).  Hardly what I call seamless