Scottish power gas smart meter display not working

Tim92

My gas smart meter display is not working, the smart meter is completely unresponsive and will not connect to the in home display. I have contacted Scottish power and they said that as my meter is still providing a reading to them it is not faulty and they will not complete any repairs. Is this correct or does it have to display for me so I can verify usage/provide meter readings for switching/moving home? I was wanting to switch supplier soon and this will no doubt 

Zandoni

That's not acceptable you need to be able to check your own readings.

Netexporter

Tim92 said:

My gas smart meter display is not working, the smart meter is completely unresponsive and will not connect to the in home display. I have contacted Scottish power and they said that as my meter is still providing a reading to them it is not faulty and they will not complete any repairs. Is this correct or does it have to display for me so I can verify usage/provide meter readings for switching/moving home? I was wanting to switch supplier soon and this will no doubt 

When you say "smart meter display not working" do you mean the IHD or the meter itself? If SP are still getting readings then it sounds as if the meter is working but not the IHD. Energy suppliers are under no obligation to maintain IHDs.

Tim92

Netexporter said:

Tim92 said:

My gas smart meter display is not working, the smart meter is completely unresponsive and will not connect to the in home display. I have contacted Scottish power and they said that as my meter is still providing a reading to them it is not faulty and they will not complete any repairs. Is this correct or does it have to display for me so I can verify usage/provide meter readings for switching/moving home? I was wanting to switch supplier soon and this will no doubt 

When you say "smart meter display not working" do you mean the IHD or the meter itself? If SP are still getting readings then it sounds as if the meter is working but not the IHD. Energy suppliers are under no obligation to maintain IHDs.

Both, the meter itself is not displaying any readings on it's screen and the IHD is unable to connect to the meter

BarelySentientAI

I assume you've tried pressing buttons on the meter?

MeteredOut

If you send a picture of the meter, people here might be able to offer some suggestions, but in the meantime, open a formal complaint with SP if you've not already done so, then raised a complaint with the Energy Ombudsman after 8 weeks (or whenf SP provide a deadlock letter).

Tim92

BarelySentientAI said:

I assume you've tried pressing buttons on the meter?

Yep, pressed and held meter buttons but no response.

Tim92

MeteredOut said:

If you send a picture of the meter, people here might be able to offer some suggestions, but in the meantime, open a formal complaint with SP if you've not already done so, then raised a complaint with the Energy Ombudsman after 8 weeks (of if SP provide a deadlock letter).

I've attached a photo of meter here. Thanks for the advice, I was hoping Scottish power would be more willing to fix the fault, they've been a nightmare resolving complaints in the past.

imeach

Normally press and hold orange button  for a few seonds will bring that to life

Tim92

imeach said:

Normally press and hold orange button  for a few seonds will bring that to life

Yep tried that, completely unresponsive unfortunately 

ROY47

https://community.eonnext.com/threads/6621-What-happens-when-the-battery-in-the-gas-smart-meter-starts-to-fail

I know its eon not Scottish power  but have a read  could be a faulty internal battery