Lloyds security

masonic

dosh37 said:

I thought technology was supposed to make peoples lives easier.

It was, but it made scammers' lives even more easy.

My experience is that most banks get used to your patterns of spending, whatever they are, but initially things are more difficult when transactions aren't "usual" for you. That said, Lloyds and Santander are the two I've had the most difficulty with.

Barkin

Conversely, I've not had a single problem with Lloyds.

Go figure... 

dosh37

Today I tried the suggestion of scheduling the next £20K transfer one day in advance.

It made no difference. I spent another 30 minutes on the phone to Lloyds to authorise the payment.

As before, the guy I spoke to was unable to tell me whether or not the next transfer to the same account would also trigger a security alert, irrespective of the amount.

The transfer out of the Santander account took place with no problems whatsoever - it's only Lloyds that create this problem.

GeoffTF

dosh37 said:

Phoenix72 said:

dosh37 said:

Catplan said:

If using the app I’ve found settling it up in advance seems less likely to get stopped. So rather that doing it “today” I setup for a specific date. No idea if that has anything to do with it but I don’t seem to hit these checks others do, that’s Lloyds, Santander, Nat west. Of course I sometimes transfer 100’s straight away but the majority of transactions over 3k are usually set up to happen at least next day or longer.

Good idea. I will give it a try.

I might also try transferring each £20K chunk in 20 x £1K batches. That will be quicker than spending 30 min on the phone answering a bunch of stupid security questions.

I thought technology was supposed to make peoples lives easier.

I would say that is more likely to trigger their algorithms than 1 x £20k

I'm sure you wouldn't find the process 'stupid' if you had been hacked or scammed.

The idea is to make succesive transfers of £1K each until it reaches £20K or hits the security trigger threshold.

Then for future transfers I will simply limit the daily amount to just below the trigger point.

I do not know about Lloyds, but it is not like that with Santander. The trigger point seems to be based more on the number of transactions than the total value. Making big payments is no problem. Making multiple transactions within a short period of time worries their computer no end.

wmb194

dosh37 said:

Today I tried the suggestion of scheduling the next £20K transfer one day in advance.

It made no difference. I spent another 30 minutes on the phone to Lloyds to authorise the payment.

As before, the guy I spoke to was unable to tell me whether or not the next transfer to the same account would also trigger a security alert, irrespective of the amount.

The transfer out of the Santander account took place with no problems whatsoever - it's only Lloyds that create this problem.

To which bank/BS are you sending the money? Anecdotally banks are often twitchier with the smaller, less well known players.

Nebulous2

GeoffTF said:

dosh37 said:

Phoenix72 said:

dosh37 said:

Catplan said:

If using the app I’ve found settling it up in advance seems less likely to get stopped. So rather that doing it “today” I setup for a specific date. No idea if that has anything to do with it but I don’t seem to hit these checks others do, that’s Lloyds, Santander, Nat west. Of course I sometimes transfer 100’s straight away but the majority of transactions over 3k are usually set up to happen at least next day or longer.

Good idea. I will give it a try.

I might also try transferring each £20K chunk in 20 x £1K batches. That will be quicker than spending 30 min on the phone answering a bunch of stupid security questions.

I thought technology was supposed to make peoples lives easier.

I would say that is more likely to trigger their algorithms than 1 x £20k

I'm sure you wouldn't find the process 'stupid' if you had been hacked or scammed.

The idea is to make succesive transfers of £1K each until it reaches £20K or hits the security trigger threshold.

Then for future transfers I will simply limit the daily amount to just below the trigger point.

I do not know about Lloyds, but it is not like that with Santander. The trigger point seems to be based more on the number of transactions than the total value. Making big payments is no problem. Making multiple transactions within a short period of time worries their computer no end.

It may depend on your normal pattern of behaviour, but that hasn't  been my experience. I cycle money around different accounts on the 1st of the month. Partly to cover regular savers, and partly to meet minimum funding requirements. At the centre of that is my Santander account. 

 Transfers used to go without problems, then there was a period when I quite often got one time passwords, but now the transactions all go through without any intervention. 

I've never had a transaction blocked. 

masonic

wmb194 said:

dosh37 said:

Today I tried the suggestion of scheduling the next £20K transfer one day in advance.

It made no difference. I spent another 30 minutes on the phone to Lloyds to authorise the payment.

As before, the guy I spoke to was unable to tell me whether or not the next transfer to the same account would also trigger a security alert, irrespective of the amount.

The transfer out of the Santander account took place with no problems whatsoever - it's only Lloyds that create this problem.

To which bank/BS are you sending the money? Anecdotally banks are often twitchier with the smaller, less well known players.

It seems to be associated with a failure of COP check in many incidents discussed in other threads. Either because the smaller player in question issues individual account numbers that do not support it, or money is sent to a holding account that isn't correctly identified as a business account belonging to the provider. So that is something to look out for.

dealyboy

Nebulous2 said:

GeoffTF said:

dosh37 said:

Phoenix72 said:

dosh37 said:

Catplan said:

If using the app I’ve found settling it up in advance seems less likely to get stopped. So rather that doing it “today” I setup for a specific date. No idea if that has anything to do with it but I don’t seem to hit these checks others do, that’s Lloyds, Santander, Nat west. Of course I sometimes transfer 100’s straight away but the majority of transactions over 3k are usually set up to happen at least next day or longer.

Good idea. I will give it a try.

I might also try transferring each £20K chunk in 20 x £1K batches. That will be quicker than spending 30 min on the phone answering a bunch of stupid security questions.

I thought technology was supposed to make peoples lives easier.

I would say that is more likely to trigger their algorithms than 1 x £20k

I'm sure you wouldn't find the process 'stupid' if you had been hacked or scammed.

The idea is to make succesive transfers of £1K each until it reaches £20K or hits the security trigger threshold.

Then for future transfers I will simply limit the daily amount to just below the trigger point.

I do not know about Lloyds, but it is not like that with Santander. The trigger point seems to be based more on the number of transactions than the total value. Making big payments is no problem. Making multiple transactions within a short period of time worries their computer no end.

It may depend on your normal pattern of behaviour, but that hasn't  been my experience. I cycle money around different accounts on the 1st of the month. Partly to cover regular savers, and partly to meet minimum funding requirements. At the centre of that is my Santander account. 

 Transfers used to go without problems, then there was a period when I quite often got one time passwords, but now the transactions all go through without any intervention. 

I've never had a transaction blocked. 

Exactly the same experiences as @Nebulous2 ... except the transaction blocks, but the last one of those was years ago ... I'm tempting fate for Monday ... Santander EA3 ==> Chase ... haha.

But I have had blocks and 20 minute interrogations by Lloyds security when transferring between my Lloyds and Santander accounts @dosh37.

dosh37

The destination bank in question is Oxbury Bank.

According to their FAQ they do support COP.

After three security triggers on successive days I have given up trying to make further deposits.

I did manage to phone Oxbury (despite the phone number not being given on their website).

The only advice they could offer was to make a £1 deposit first.

I can't see that making any difference after 3 large deposits that required authorisation by the fraud dept.

Has anyone else make deposits to Oxbury from a Lloyds current acount?

ToastLady

dosh37 said:

The destination bank in question is Oxbury Bank.

According to their FAQ they do support COP.

After three security triggers on successive days I have given up trying to make further deposits.

I did manage to phone Oxbury (despite the phone number not being given on their website).

The only advice they could offer was to make a £1 deposit first.

I can't see that making any difference after 3 large deposits that required authorisation by the fraud dept.

Has anyone else make deposits to Oxbury from a Lloyds current acount?

Not Lloyds, but have successfully transferred numerous times to Oxbury from Halifax, which comes under the Lloyds banking group.