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NatWest and RBS accounts

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Comments

  • General_Grant
    General_Grant Posts: 5,265 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Funny this has come up, as emails from NatWest and RBS today saying that you will only be able to log into the Rewards via the app soon.  And you'll be able to pay the rewards directly into a savings account
    I have accounts with both NatWest and RBS (but really only use Rewards with NatWest) but have not received an email as far as I can see. 
    I hope that log-in to Rewards is not be be only via the app but that it will still be possible to log in directly to the website without having the app.
  • clivep
    clivep Posts: 620 Forumite
    Part of the Furniture 500 Posts Name Dropper
    edited 27 May 2024 at 12:11PM
    Funny this has come up, as emails from NatWest and RBS today saying that you will only be able to log into the Rewards via the app soon.  And you'll be able to pay the rewards directly into a savings account
    I have accounts with both NatWest and RBS (but really only use Rewards with NatWest) but have not received an email as far as I can see. 
    I hope that log-in to Rewards is not be be only via the app but that it will still be possible to log in directly to the website without having the app.
    The email I received states...

    To access MyRewards you’ll now need to go through our mobile app*.
    Simply tap Earn Rewards, Exchange Rewards or View statement from the MyRewards section of your Natwest app, and you’ll be securely logged in to your MyRewards account.
    Alternatively, you can access MyRewards through Online Banking by selecting ‘Log into MyRewards’ within the MyRewards section of your account list.

    As a long standing NatWest Reward a/c holder, in February I opened a Select a/c for the £200 incentive. The Select  a/c then got switched to Santander. The Reward a/c should not have been affected but my payees got removed. Also, now when I try to bank my rewards to my Reward current a/c it no longer shows this a/c as an option - only my credit card is shown.


  • WillPS
    WillPS Posts: 5,086 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    clivep said:
    Funny this has come up, as emails from NatWest and RBS today saying that you will only be able to log into the Rewards via the app soon.  And you'll be able to pay the rewards directly into a savings account
    I have accounts with both NatWest and RBS (but really only use Rewards with NatWest) but have not received an email as far as I can see. 
    I hope that log-in to Rewards is not be be only via the app but that it will still be possible to log in directly to the website without having the app.
    The email I received states...

    To access MyRewards you’ll now need to go through our mobile app*.
    Simply tap Earn Rewards, Exchange Rewards or View statement from the MyRewards section of your Natwest app, and you’ll be securely logged in to your MyRewards account.
    Alternatively, you can access MyRewards through Online Banking by selecting ‘Log into MyRewards’ within the MyRewards section of your account list.

    As a long standing NatWest Reward a/c holder, in February I opened a Select a/c for the £200 incentive. The Select  a/c then got switched to Santander. The Reward a/c should not have been affected but my payees got removed. Also, now when I try to bank my rewards to my Reward current a/c it no longer shows this a/c as an option - only my credit card is shown.


    Have you tried raising the issue with Natwest, perhaps as a complaint?
  • clivep
    clivep Posts: 620 Forumite
    Part of the Furniture 500 Posts Name Dropper
    WillPS said:
    clivep said:
    As a long standing NatWest Reward a/c holder, in February I opened a Select a/c for the £200 incentive. The Select  a/c then got switched to Santander. The Reward a/c should not have been affected but my payees got removed. Also, now when I try to bank my rewards to my Reward current a/c it no longer shows this a/c as an option - only my credit card is shown.


    Have you tried raising the issue with Natwest, perhaps as a complaint?

    I've not bothered to contact them. Banking the rewards to the credit card a/c works and I only needed to set up one payee (to another of my bank a/cs which was used to cream off the rewards proceeds so probably no longer needed as a payee anyway).

  • ThePirates
    ThePirates Posts: 312 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    edited 28 July 2024 at 8:20AM
    I opened both of these Rewards current accounts on the 25th April and have been funnelling £1250 through each month leaving £8 in each to go out via weekly DDs to Plum and Moneybox respectively. They both also have a PayPal DD set up.
    My rewards balance on each is going up by £5 each month and some of it is now available (35 day rule).
    But...
    Up to now I've not paid any of the £2 monthly fee for holding the accounts.
    Any ideas?
  • WillPS
    WillPS Posts: 5,086 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    I opened both of these Rewards current accounts on the 25th April and have been funnelling £1250 through each month leaving £8 in each to go out via weekly DDs to Plum and Moneybox respectively. They both also have a PayPal DD set up.
    My rewards balance on each is going up by £5 each month and some of it is now available (35 day rule).
    But...
    Up to now I've not paid any of the £2 monthly fee for holding the accounts.
    Any ideas?
    Are you sure? The fee has a rather cryptic description, including the day and month of the statement when the fees were advised - for example my last £2 fee was deducted on July 12th, with the reference '14JUN A/C [8 digit account number]'.

    Check your most recent statement also, is there any mention of a fee and when it'll be taken?
  • ThePirates
    ThePirates Posts: 312 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    Nope, nothing like that on either of them, very strange!
    Someone has messed up, I'll keep an appropriate minimum balance for when they work out it!
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