Consumer Rights Advice Required

pauln

Phoenix72 said:

pauln said:

Thanks all.  SD now saying they've watched the CCTV and can see that the item returned is "a light colour" whereas the item I purchased was dark grey.  I'm not giving this up as I definitely returned the correct item so it's either SD or the courier who are at fault here and SD are saying that the courier has closed the case so they're not doing anymore themselves.  Just written to the CEO at SD. I'm not giving this up and I'm continuing to fight for the common man!!! (and everyone else as well)

What outcome are you expecting here that you are 'not giving this up'. Would it really make you feel better if you got some sort of apology to make you go away.

You're not fighting for the common man, more like a dog with a bone.

Not saying SD are not in the wrong but the effort isn't worth the outcome.

That's your opinion and I can see that several others agree with you.  However, we're all entitled to our opinions and my principles of what's right and wrong make me want to keep going.  

eskbanker

pauln said:
However, we're all entitled to our opinions and my principles of what's right and wrong make me want to keep going.  

A strong sense of what's right and wrong is generally laudable, but those with such principles probably aren't often found buying from Sports Direct, given their employment rights record....

lincroft1710

pauln said:

Phoenix72 said:

pauln said:

Thanks all.  SD now saying they've watched the CCTV and can see that the item returned is "a light colour" whereas the item I purchased was dark grey.  I'm not giving this up as I definitely returned the correct item so it's either SD or the courier who are at fault here and SD are saying that the courier has closed the case so they're not doing anymore themselves.  Just written to the CEO at SD. I'm not giving this up and I'm continuing to fight for the common man!!! (and everyone else as well)

What outcome are you expecting here that you are 'not giving this up'. Would it really make you feel better if you got some sort of apology to make you go away.

You're not fighting for the common man, more like a dog with a bone.

Not saying SD are not in the wrong but the effort isn't worth the outcome.

That's your opinion and I can see that several others agree with you.  However, we're all entitled to our opinions and my principles of what's right and wrong make me want to keep going.  

It's your time you're wasting and your head you'll be banging against a brick wall. Firms such as SD don't care about their customers and will probably ignore any further contact from you.

pauln

UPDATE 

Just had a refund and apologetic email from SD complaints team after I’d emailed the CEO earlier today.  Reading between the lines, they’re blaming the courier for switching the products which is the only plausible explanation if their CCTV shows the incorrect product arriving in their warehouse.  I’ll get in touch with my bank and arrange a transfer to them as they’d already refunded me at their own expense.

So to anyone else having problems with SD, i’d  advise you to persevere and not follow the advice I received from the majority of responders to this thread.

Phoenix72

So you are in exactly the same position you were in earlier (you got your money back that you had already received via chargeback) but now with the added hassle of having to contact your bank to reverse the chargeback. 

I suppose you have the added warm glow of that 'apologetic e-mail'. If you feel the outcome merits the efforts then fair enough.

pauln

Phoenix72 said:

So you are in exactly the same position you were in earlier (you got your moneys back that you had already received via chargeback) but now with the added hassle of having to contact your bank to reverse the chargeback. 

I suppose you have the added warm glow of that 'apologetic e-mail'. If you feel the outcome merits the efforts then fair enough.

It’s not a hassle at all.  I’m delighted I can give them the money back.  After all, none of this is of their making and they had the decency to believe me and provide a refund.

And as for the apologetic email, I deserve it.  This has been going on for 6 weeks and I’ve had about 20 emails from their customer support team which have all indirectly falsely accused me of dishonesty which is completely insulting so the outcome absolutely merits the outcome.

Phoenix72

pauln said:

Phoenix72 said:

So you are in exactly the same position you were in earlier (you got your moneys back that you had already received via chargeback) but now with the added hassle of having to contact your bank to reverse the chargeback. 

I suppose you have the added warm glow of that 'apologetic e-mail'. If you feel the outcome merits the efforts then fair enough.

It’s not a hassle at all.  I’m delighted I can give them the money back.  After all, none of this is of their making and they had the decency to believe me and provide a refund.

And as for the apologetic email, I deserve it.  This has been going on for 6 weeks and I’ve had about 20 emails from their customer support team which have all indirectly falsely accused me of dishonesty which is completely insulting so the outcome absolutely merits the outcome.

You misunderstand how chargeback works, you already got the money from SD via the chargeback - it reverses the transaction. I'm sure your bank will see it as a hassle.

pauln

Phoenix72 said:

pauln said:

Phoenix72 said:

So you are in exactly the same position you were in earlier (you got your moneys back that you had already received via chargeback) but now with the added hassle of having to contact your bank to reverse the chargeback. 

I suppose you have the added warm glow of that 'apologetic e-mail'. If you feel the outcome merits the efforts then fair enough.

It’s not a hassle at all.  I’m delighted I can give them the money back.  After all, none of this is of their making and they had the decency to believe me and provide a refund.

And as for the apologetic email, I deserve it.  This has been going on for 6 weeks and I’ve had about 20 emails from their customer support team which have all indirectly falsely accused me of dishonesty which is completely insulting so the outcome absolutely merits the outcome.

You misunderstand how chargeback works, you already got the money from SD via the chargeback - it reverses the transaction. I'm sure your bank will see it as a hassle.

You’re wrong actually.  I purchased via PayPal who were contacted via my bank as i’d raised the claim with the bank. PayPal then got in contact with me and asked me to close the claim with my bank so they could take it up with Sports Direct themselves, but when I rang my bank they told me not to worry and they’d honour the refund themselves.

Are you one of those people who has to have the last word in these online forums?

Okell

Well congratulations. 

Two highly unusual events today:  Apple produced a report for someone admitting that a bit of kit had failed because they'd used faulty components, and you got an apology out of Sports Direct

Maybe the tide is turning... 

Aylesbury_Duck

Okell said:

Well congratulations. 

Two highly unusual events today:  Apple produced a report for someone admitting that a bit of kit had failed because they'd used faulty components, and you got an apology out of Sports Direct

Maybe the tide is turning... 

I'll believe the tide has turned when Wowcher issues a proper refund when one of their "bargains" turns out to be a lemon.