E-Bay -How to register a payment for an item being collected in person on computer rather mobile app

Nebbit

I have now sold a lawnmower and the buyer has paid in advance through Ebay. He has not yet collected from my house. I have received an instruction from Ebay that says 'When your buyer arrives, you'll need to use the eBay app to document that the item was collected...Just open the eBay app, navigate to the order details for this transaction, and click the 'scan to confirm collection' button. Then you can either: Scan the QR code the buyer received through email or select the 'enter code' tab to manually input the 6-digit code the buyer received through email.' But  I never use the eBay app on a mobile phone, I only ever use Ebay on a computer. On the computer version of Ebay there is a tab 'mark as picked up' but nowhere to enter the 6 digit code. How does this procedure work without a mobile phone please?  All tips gratefully received. 

Ms_Chocaholic

Do you have a mobile phone that you can download the Ebay app onto? If so this is the easiest way and you can set it for notifications of sold items too, it's really useful.

XzavierWalnut

I have recently experienced this and did not know about the procedure until after the buyer had collected the item.
Fortunately, the next day the Buyer (who also did not know about this procedure) messaged me with a screen shot of the QR code which also has the code number. I do have the app, but think I entered it on the website.
So main thing is to get the code from the buyer when they collect. 

soolin

The code is important as it protects the seller against an INR claim, without registered if the code it is possible for a scammer to raise a false claim and be refunded.

Obviously not all buyers who collect are scammers, we always give the very worst case scenario on here, but personally the protection is there and should be used. So as above, borrow a phone if necessary, or look through the options on your PC to see if there is anywhere at all a code can be added,if that fails, phone eBay for advice. 

Nebbit

 I do have the app, but think I entered it on the website.

Do you remember please where you entered it on the website? Many thanks if you do

XzavierWalnut

Just checked on ebay, you can only enter the code on the app.

XzavierWalnut

What it also stated was, if you do not have the app, keep the collection code in case of any dispute.
So looks like you do not have to enter it, but it avoids any dispute. The dispute could only be about the actual collection, nothing to stop buyer claiming item faulty etc.

soolin

XzavierWalnut said:

What it also stated was, if you do not have the app, keep the collection code in case of any dispute.
So looks like you do not have to enter it, but it avoids any dispute. The dispute could only be about the actual collection, nothing to stop buyer claiming item faulty etc.

It's very difficult for a buyer who collects to raise an SNAD claim as they are deemed to have inspected item.  Realistically sellers only need to protect against an INR claim.

jon81uk

The eBay help page suggested getting a signature if you don't use the app. I know that might not be helpful to the OP though!
Offering local collection | eBay

GDB2222

I was in a similar position to the OP, and I simply took the line of least resistance, and installed the app on my phone. I have since then uninstalled it! 

GrubbyGirl_2

When I had a collection I had the ebay app but there was no way I could scan, the button was just not there.  I got the code from the buyer and simply marked it as dispatched and put the code in the notes.  As there was no problem I don't know if that would have been enough