Lebara MSE GIFT CARD

darleydave

I signed up to Lebara on 8.11.23 having seen on MSE that the sim was all calls and texts plus12gb data for £6.90/month with a £40 gift card after 6 months.
As the 6 months is up I contacted Lebara who refused the deal, saying I have to sign up another person to get this discount.
Any advice please

gravel_2

Signed up 12 October and still not received anything.

The person you've spoken with is likely referring to the £50 refer a friend deal which is different. I've found Lebara customer support to be worse than useless. Holding out hope for the £40 voucher then jumping ship. Dreadful company.

MSE_James

Hi @darleydave  - please take a look at this page which explains what to do if you haven't got a voucher you were expecting to receive as a result of signing up for a service via an MSE deal:

https://help.moneysavingexpert.com/en/articles/8879527-not-got-your-mse-blagged-broadband-phone-tv-voucher 

sarah1972

Pmd the team to move to the mobiles board 

gravel_2

Just to update - mine and OH's £40 voucher came in today.

clef_a_laine

I got my £40 a day or two ago. I was pleasantly surprised.

sjaeagle5

I got my £40 giftcard yesterday;
I waited for the 210 day period to run and contacted Lebara through their online chat.
They said I should receive a claim email within 5-7 working days.
Lo and behold, I received the email (on working day 4), claimed the card and received a £40 Amazon giftcard the following day.

Luckily it all seemed to work itself out, as after reading some of the responses on this forum, I did have my doubts as to whether I would receive it.  It was a sign up offer, not the refer a friend offer.

mckaymmc0

I have been chasing for a month to claim the gift card as the email linl didnt work.  Have to agree their customer service is poor so will be taking my business elsewhere.