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Lebara MSE GIFT CARD

darleydave
darleydave Posts: 3 Newbie
Eighth Anniversary First Post Combo Breaker
edited 15 May 2024 at 8:05AM in Mobiles
I signed up to Lebara on 8.11.23 having seen on MSE that the sim was all calls and texts plus12gb data for £6.90/month with a £40 gift card after 6 months.
As the 6 months is up I contacted Lebara who refused the deal, saying I have to sign up another person to get this discount.
Any advice please

Comments

  • gravel_2
    gravel_2 Posts: 598 Forumite
    Seventh Anniversary 500 Posts Name Dropper Combo Breaker
    Signed up 12 October and still not received anything.

    The person you've spoken with is likely referring to the £50 refer a friend deal which is different. I've found Lebara customer support to be worse than useless. Holding out hope for the £40 voucher then jumping ship. Dreadful company.
  • MSE_James
    MSE_James Posts: 1,526 Community Admin
    1,000 Posts Fourth Anniversary Cashback Cashier Newshound!
    Hi @darleydave  - please take a look at this page which explains what to do if you haven't got a voucher you were expecting to receive as a result of signing up for a service via an MSE deal:

    https://help.moneysavingexpert.com/en/articles/8879527-not-got-your-mse-blagged-broadband-phone-tv-voucher 
    Official MSE Forum Team member.
    Please report all problem posts to forumteam@moneysavingexpert.com
  • sarah1972
    sarah1972 Posts: 19,373 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    Pmd the team to move to the mobiles board 
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • gravel_2
    gravel_2 Posts: 598 Forumite
    Seventh Anniversary 500 Posts Name Dropper Combo Breaker
    Just to update - mine and OH's £40 voucher came in today.
  • I got my £40 a day or two ago. I was pleasantly surprised.
  • sjaeagle5
    sjaeagle5 Posts: 34 Forumite
    Sixth Anniversary 10 Posts Photogenic
    I got my £40 giftcard yesterday;
    I waited for the 210 day period to run and contacted Lebara through their online chat.
    They said I should receive a claim email within 5-7 working days.
    Lo and behold, I received the email (on working day 4), claimed the card and received a £40 Amazon giftcard the following day.

    Luckily it all seemed to work itself out, as after reading some of the responses on this forum, I did have my doubts as to whether I would receive it.  It was a sign up offer, not the refer a friend offer.
  • mckaymmc0
    mckaymmc0 Posts: 19 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    I have been chasing for a month to claim the gift card as the email linl didnt work.  Have to agree their customer service is poor so will be taking my business elsewhere.
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