British Gas Imperial or Metric. Overcharged and not helped. Incompetent.

EssexHebridean

In fairness, not much evidence needed here - “I have a smart meter but BG are billing me in imperial units” ought to do it! 😆

Down_with_BG

EssexHebridean said:

In fairness, not much evidence needed here - “I have a smart meter but BG are billing me in imperial units” ought to do it! 😆

Is it the case then that all smart meters are metric?

Alnat1

Down_with_BG said:

EssexHebridean said:

In fairness, not much evidence needed here - “I have a smart meter but BG are billing me in imperial units” ought to do it! 😆

Is it the case then that all smart meters are metric?

Yes it is.

Down_with_BG

Getting somewhere now. Received a phone call from yet another British Gas case handler this morning. She admitted that yes British Gas have been overcharging me all this time. She has started to work out by how much and will let me know via email. It's taken over 2 months for them to finally admit the blatantly obvious. Maybe the contact from the ombudsman has given them the push they needed? Light at the end of the tunnel...

BooJewels

Fingers crossed that you get it resolved to your satisfaction and in a timely manner.

Sulmur

Glad to hear it's getting somewhere OP. I myself have had a nightmare with BG too. I want to leave them but I'm in credit by about £300. Fingers crossed you get reimbursed shortly. 

tilyymolly

We went through this last year.

https://forums.moneysavingexpert.com/discussion/6455118/british-gas-billing-error/p1

British Gas quite quickly admitted it was an error. Unfortunately even with the Ombudsman finding in our favour they were unable to bill correctly. They told the ombudsman that the case had been resolved. 

The billing could not be corrected. Once they find in your favour you are given the phone number of a department that can actually resolve the issue. The solution in the end was to manually add 18 lots of £50 credits. This then made the bill correct even using the cubic feet on a smart meter.

Down_with_BG

tilyymolly said:

We went through this last year.

https://forums.moneysavingexpert.com/discussion/6455118/british-gas-billing-error/p1

British Gas quite quickly admitted it was an error. Unfortunately even with the Ombudsman finding in our favour they were unable to bill correctly. They told the ombudsman that the case had been resolved. 

The billing could not be corrected. Once they find in your favour you are given the phone number of a department that can actually resolve the issue. The solution in the end was to manually add 18 lots of £50 credits. This then made the bill correct even using the cubic feet on a smart meter.

Amazing just how incompetent they have been with your case and mine, how many others?

Many phone calls and emails later, my bills have been recalculated, well mostly. They have made a proposal via the ombudsman about recalculating the bills but the date doesn't cover the latest bill that I am yet to receive, it could still be wrong. They've also offered a letter of apology (worthless) and £200 compensation. They've had my money since 2019, I've spent hours on the phone and emailing. I've been let down numerous times waiting for calls back. I've had to do all of the work and all of the chasing. Stress at high levels and a lack of sleep as a result. I do not think £200 is enough, but more than I expected from them. I have 2 days left to accept or decline the proposal but think I will let it go through to the ombudsman to decide. Right move?

Thank you everyone for your comments, it's good to vent this here and be heard.

BarelySentientAI

Down_with_BG said:

tilyymolly said:

We went through this last year.

https://forums.moneysavingexpert.com/discussion/6455118/british-gas-billing-error/p1

British Gas quite quickly admitted it was an error. Unfortunately even with the Ombudsman finding in our favour they were unable to bill correctly. They told the ombudsman that the case had been resolved. 

The billing could not be corrected. Once they find in your favour you are given the phone number of a department that can actually resolve the issue. The solution in the end was to manually add 18 lots of £50 credits. This then made the bill correct even using the cubic feet on a smart meter.

Amazing just how incompetent they have been with your case and mine, how many others?

Many phone calls and emails later, my bills have been recalculated, well mostly. They have made a proposal via the ombudsman about recalculating the bills but the date doesn't cover the latest bill that I am yet to receive, it could still be wrong. They've also offered a letter of apology (worthless) and £200 compensation. They've had my money since 2019, I've spent hours on the phone and emailing. I've been let down numerous times waiting for calls back. I've had to do all of the work and all of the chasing. Stress at high levels and a lack of sleep as a result. I do not think £200 is enough, but more than I expected from them. I have 2 days left to accept or decline the proposal but think I will let it go through to the ombudsman to decide. Right move?

Thank you everyone for your comments, it's good to vent this here and be heard.

Ombudsman compensation payments are usually between £50 and £150.

bob2302

Sulmur said:

Glad to hear it's getting somewhere OP. I myself have had a nightmare with BG too. I want to leave them but I'm in credit by about £300. Fingers crossed you get reimbursed shortly. 

That doesn't stop you leaving.