Holding BA accountable

zjoliveira

I have an issue regarding the BA Avios Companion Voucher. I queried about this in January 2024 and subsequently submitted a complaint in March 2024. The 8-week window for them to reply to complaints has now passed and I have had no replies to the original query or complaint. My voucher has a 12-month expiry window and waiting 5 months (and counting for a reply is simply not good enough). 

I have contacted CEDR, as their regulator, but they state they cannot help with any complaints regarding Avios or customer service pre-purchasing a flight.

Does anyone know of any other authority which could hold BA accountable or can they essentially do whatever they wish?

Westin

Perhaps if you explain what your problem is regarding the voucher, someone on this forum might be able to offer help.

eskbanker

zjoliveira said:

I have an issue regarding the BA Avios Companion Voucher. I queried about this in January 2024 and subsequently submitted a complaint in March 2024. The 8-week window for them to reply to complaints has now passed and I have had no replies to the original query or complaint. My voucher has a 12-month expiry window and waiting 5 months (and counting for a reply is simply not good enough). 

I have contacted CEDR, as their regulator, but they state they cannot help with any complaints regarding Avios or customer service pre-purchasing a flight.

Does anyone know of any other authority which could hold BA accountable or can they essentially do whatever they wish?

CEDR isn't a regulator and just provides an arbitration service, but if your query relates to the earning of the voucher from the Amex card then it might fall within the remit of the Financial Ombudsman Service?  They wouldn't be able to help if it's about its redemption though, what's the issue?