Cancelling furniture order

Denny54

elsien said:

So you ordered it knowing it would take three months, but then didn’t want it because it would take three months? Not sure you’ve got much of a leg to stand on here.

My wife saw a different one and she liked that one so couldn’t break her and just ordered that one

Denny54

Why wouldnt it come under distance selling regulations?
i have not seen the goods and only saw a picture of it on their computer.

Phoenix72

Denny54 said:

elsien said:

So you ordered it knowing it would take three months, but then didn’t want it because it would take three months? Not sure you’ve got much of a leg to stand on here.

My wife saw a different one and she liked that one so couldn’t break her and just ordered that one

Which was a bit silly before establishing if you could cancel the original order, which it looks like you can't.

molerat

Denny54 said:

Why wouldnt it come under distance selling regulations?
i have not seen the goods and only saw a picture of it on their computer.

It has nothing to do with actually seeing the item, you made the order on the seller's premises so it is not a distance ale.

Arunmor

Being Turkish did your wife, just fancy buying the furniture from Turkey?  You have made the cardinal sin of not sorting out the initial contract before entering a new one and now you are considering stiffing the first retailer, not a good look.

Aylesbury_Duck

Arunmor said:

Being Turkish did your wife, just fancy buying the furniture from Turkey?  You have made the cardinal sin of not sorting out the initial contract before entering a new one and now you are considering stiffing the first retailer, not a good look.

Two sets of furniture in the house isn't a good look, either, but it's what OP might end up with if the first retailer can't be 'stiffed'! 😆

Okell

Denny54 said:

Why wouldnt it come under distance selling regulations?
i have not seen the goods and only saw a picture of it on their computer.

Because this - from The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk) - is the definition of a distance contract:

“distance contract” means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

Your contrcat fails on at least two counts.

First, the trader was physically present with you when you selected the furniture.

Second, because you were in the store at the time you selected the furniture, the contract was not exclusively made by means of distance communication.

Okell

Voyager2002 said:

You may be protected by the Distance Selling Regulations, but not if the furniture was specially adapted for you. 

Just to clarify for anybody reading this thread and who wants to be able to read the law for themselves, Distance Selling Regulations were replaced by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk).

Those regulations spell out a consumer's right to cancel distance contracts and off-premises contracts.  They also spell out what information a distance seller must by law provide to a consumer