Think I might of been missold a cooker

Okell

I suppose you could contact Hotpoint and ask them to confirm that your model cooker doesn't have that function.  An email from them would be helpful.

Then you can go back to the seller 

Aylesbury_Duck

Chrisw030290 said:

OK I will do have had the cooker for a week now but wanted to use the self clean option but cpuld not find it in the manal nor hotpoint website can I contact them 

No harm in contacting Hotpoint first, to check that you're not missing something and that the model definitely doesn't have the feature.  If they confirm it's missing, you need to contact Very.  It's their responsibility to address the problem, but you'll need to decide what outcome you want.  Do you want a replacement with the function (which will presumably cost more), or would you accept a partial refund to reflect the fact it's missing a function it was advertised as having?

IvanOpinion

After cooking in the oven, Mrs O sometimes puts a large bowl of hot water in it and lets it run for an extra 15 minutes which generates loads of steam and a quick wipe cleans it. Could this hydro-whatever be one of those marketing words used to describe normal behaviour?

Aylesbury_Duck

IvanOpinion said:

After cooking in the oven, Mrs O sometimes puts a large bowl of hot water in it and lets it run for an extra 15 minutes which generates loads of steam and a quick wipe cleans it. Could this hydro-whatever be one of those marketing words used to describe normal behaviour?

It does seem an odd "feature" because as OP describes it, you put the water on yourself (it can't come from anywhere else) and select a special mode.  What's special about that mode, other than it's hot?  I'd have thought any setting above 100 degrees is going to boil the water off and help you clean the oven.  "hydrolytric Diamond clean" is a fancy way of describing it.  I suppose the feature is the material of the surface itself, but then why the need to select a special mode?

Sounds like marketing guff to me.

Ayr_Rage

@Aylesbury_Duck et al, see this video from 29 seconds and all is revealed.

https://www.youtube.com/watch?app=desktop&v=m-RadhCbLGM

Okell

But is "hydrokleen" the same as what the OP describes as "Hydrolytric Diamond clean"?   

And the video doesn't make it clear if "hydrokleen" is a specific mode or programme on the cooker, or whether you just pour some water in it and turn it on for a while...

rawy

Hoptpoint have form for changing specs on cookers, I bought a hob from Hughes, the spec on hughes site said it had feature X but when installed & used it, it didn't. 

Hughes checked with Hotpoint who confirmed spec had changed & hughes offered partial refund which I accepted. 

It's upto retailer to have correct details on their site, so push Very for the outcome you want.

Rawy

bob8624

Chrisw030290 said:

Hello I brought this model hotpoint hdm67v9cmb

It says it has a feature called 

The hydrolytric Diamond clean uses steam to make cleaning easier, you can just wipe the dirt away

However I checked other retailers and they say the same thing 

But the cooker does not have it as videos show you put water on the bottom and select the mode but the oven does not come with it 

How many people will of been missold this 

Hotpoint support are clueless to this 

What do I do 

I just bought this cooker. Did you every get in touch with Very because they are still advertising this with the self clean function. 

born_again

bob8624 said:

Chrisw030290 said:

Hello I brought this model hotpoint hdm67v9cmb

It says it has a feature called 

The hydrolytric Diamond clean uses steam to make cleaning easier, you can just wipe the dirt away

However I checked other retailers and they say the same thing 

But the cooker does not have it as videos show you put water on the bottom and select the mode but the oven does not come with it 

How many people will of been missold this 

Hotpoint support are clueless to this 

What do I do 

I just bought this cooker. Did you every get in touch with Very because they are still advertising this with the self clean function. 

Op has not been back since 10 May.

oldagetraveller1

born_again said:

bob8624 said:

Chrisw030290 said:

Hello I brought this model hotpoint hdm67v9cmb

It says it has a feature called 

The hydrolytric Diamond clean uses steam to make cleaning easier, you can just wipe the dirt away

However I checked other retailers and they say the same thing 

But the cooker does not have it as videos show you put water on the bottom and select the mode but the oven does not come with it 

How many people will of been missold this 

Hotpoint support are clueless to this 

What do I do 

I just bought this cooker. Did you every get in touch with Very because they are still advertising this with the self clean function. 

Op has not been back since 10 May.

They've gone to look for the missing letters from their keyboard, i.e. "h","a","v" and "e".