TSB Monthly Saver setup problem

allegro120

Digital_Payback said:

Rallycurve, you were exactly right. 

I used the chat to resolve the problem. Agent wanted to set up video call. I said I didn't want to go to that trouble, and I’d just raise a complaint with TSB. 

Within 30 mins. I was contacted by a CS agent who told me the problem was 2 User IDs. I got one for a credit card and one for the current acc. 

The agent was really excellent. He deleted the second User ID and all else that was necessary and sorted the problem. 

I’m now back in the App. and can apply for a Monthly Saver Acc.   Success!

I have to give credit where it is due. The TSB Customer Service agent was excellent. 

Interesting. I have 2 user IDs and opened Monthly Saver without any problems.

35har1old

Digital_Payback said:

I have a TSB Current Acc for a few months now and have been trying to open a Monthly Saver (£250 per month at 6%).

Each time I try to sign up for the account I see the info below, NONE of which applies to me. I should be able to open the account. Never had one before.   

Anyone else had this problem?

Customer Service sending it to the back room guys to take a look!

Sorry, but you are not eligible for Monthly Saver

Below are the reasons you may not be eligible for Monthly Saver

• You must be 16 years old or above
• You must be resident in the UK or must be a UK resident
• You have a Mayfair sort code (30-16-74)
• You don't have a current account
• You already have a Monthly Saver account.

If you have any further questions or to find out why you can't apply for this product call us on 0345 975 8758.

Have you the app installed if so go to manage cards you will likely find that the  card won't be displayed this means you can't apply for the monthly saver because the system doesn't think you have a current account.There is no simple way to sort this I found the quickest way was to open another account.
I have a debit card for current account but it never appeared on the web page phoned to get it added problem was past to the department to sort but it has been over a month so I don't think it ever will
.

35har1old

surreysaver said:

TSB computers aren't very reliable. Bound to be a computer system problem 
I've got two TSB profiles - I wonder if this two profile thing means I'll be able to open another monthly saver? I'll have to give it a go!

Have you got the details of the 2 profiles and do you have a current on each one
If they have merged successfully you won't manage to get the second saver if you can see both on your profile it was successful 
You get a profile every time you
apply for an account

surreysaver

35har1old said:

surreysaver said:

TSB computers aren't very reliable. Bound to be a computer system problem 
I've got two TSB profiles - I wonder if this two profile thing means I'll be able to open another monthly saver? I'll have to give it a go!

Have you got the details of the 2 profiles and do you have a current on each one
If they have merged successfully you won't manage to get the second saver if you can see both on your profile it was successful 
You get a profile every time you
apply for an account

I've got one current account on one profile, and two current accounts on the other 

35har1old

surreysaver said:

35har1old said:

surreysaver said:

TSB computers aren't very reliable. Bound to be a computer system problem 
I've got two TSB profiles - I wonder if this two profile thing means I'll be able to open another monthly saver? I'll have to give it a go!

Have you got the details of the 2 profiles and do you have a current on each one
If they have merged successfully you won't manage to get the second saver if you can see both on your profile it was successful 
You get a profile every time you
apply for an account

I've got one current account on one profile, and two current accounts on the other 

Do you have the app and does it show the current accounts and if you go to manage cards does it show all the cards associated with current accounts 

surreysaver

35har1old said:

surreysaver said:

35har1old said:

surreysaver said:

TSB computers aren't very reliable. Bound to be a computer system problem 
I've got two TSB profiles - I wonder if this two profile thing means I'll be able to open another monthly saver? I'll have to give it a go!

Have you got the details of the 2 profiles and do you have a current on each one
If they have merged successfully you won't manage to get the second saver if you can see both on your profile it was successful 
You get a profile every time you
apply for an account

I've got one current account on one profile, and two current accounts on the other 

Do you have the app and does it show the current accounts and if you go to manage cards does it show all the cards associated with current accounts 

The app only shows two of my three current accounts. My other current account is on a different profile, so doesn't show in the app 
Checking my cards, both the current accounts in the app show the same card!
Haven't checked which card my other profile shows