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Caught my bank lying. How can I negotiate a higher compensation?
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OP, are you able to provide any context around the lie they told you? From what you've said, it sounds serious but it's hard to gauge if you would likely be able to increase the compensation level without knowing, at least at a basic level, what happened to you.If you want me to definitely see your reply, please tag me @forumuser7 Thank you.
N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.0 -
Mistakes happen.vikkiew said:
I thought about this but the bank has admitted an error of judgement was made an employee. I plan to take the most and then submit to FCA but I didn't know how to go about asking the bank if they would give me higher to stay quiet and not go to FCA.Section62 said:vikkiew said:I raised a complaint with a bank after noticing something in their system not working correctly. I did not suffer direct financial loss but the situation did cost me £100 indirectly and 2 months of correspondence and waiting during the complaint. The issue has likely caused problems for other customers without them realising.
In the beginning the bank denied there was any problem and blamed me for not having done something correctly. Meanwhile they corrected the problem I had found. When I confronted them they tried to continue the lie before admitting there had been an issue and they had fixed it. The complaints team blamed an individual employee for the lie.
They have apologised and offered me £500 as goodwill. Considering they deliberately lied and blamed me rather than admitting their mistake I don't want to accept this. How do I ask for more? Can I get more if I threaten to involve the Financial Ombudsman or promise not to involve them?
No I will not name the bank. They are a high street bank you have heard of.If you go to FOS there's a risk the investigator and/or ombudsman will lack the ability to comprehend the problem and instead declare that the bank has done nothing wrong, even though they have already admitted their error.In which case you could end up with nothing.Take the money. And possibly consider making a submission to the FCA if you believe the issue is something worth bringing to their attention.
you said you weren’t financially effected by it either but then mention £100. Either way on that they made you right with a £500 offer (more than right).
you won’t get a bigger offer arguably for what you’ve said from the FCA and if you are so unhappy move banks. That’s surely the option here.
Take the £500 and move on. I1 -
The FCA won't give anything. They are the regulator, not the ombudsman.adamp87 said:
Mistakes happen.vikkiew said:
I thought about this but the bank has admitted an error of judgement was made an employee. I plan to take the most and then submit to FCA but I didn't know how to go about asking the bank if they would give me higher to stay quiet and not go to FCA.Section62 said:vikkiew said:I raised a complaint with a bank after noticing something in their system not working correctly. I did not suffer direct financial loss but the situation did cost me £100 indirectly and 2 months of correspondence and waiting during the complaint. The issue has likely caused problems for other customers without them realising.
In the beginning the bank denied there was any problem and blamed me for not having done something correctly. Meanwhile they corrected the problem I had found. When I confronted them they tried to continue the lie before admitting there had been an issue and they had fixed it. The complaints team blamed an individual employee for the lie.
They have apologised and offered me £500 as goodwill. Considering they deliberately lied and blamed me rather than admitting their mistake I don't want to accept this. How do I ask for more? Can I get more if I threaten to involve the Financial Ombudsman or promise not to involve them?
No I will not name the bank. They are a high street bank you have heard of.If you go to FOS there's a risk the investigator and/or ombudsman will lack the ability to comprehend the problem and instead declare that the bank has done nothing wrong, even though they have already admitted their error.In which case you could end up with nothing.Take the money. And possibly consider making a submission to the FCA if you believe the issue is something worth bringing to their attention.
you said you weren’t financially effected by it either but then mention £100. Either way on that they made you right with a £500 offer (more than right).
you won’t get a bigger offer arguably for what you’ve said from the FCA and if you are so unhappy move banks. That’s surely the option here.
Take the £500 and move on. I
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Mistakes happen.vikkiew said:I won't reply individually to the various messages attacking me of being greedy and the bank already having offered generous compensation but at least some of you may have missed there was planned and calculated misinformation on their part. According to the bank it was 'an employee' but who knows. So it's not simply an admin error that indirectly cost me 100 it's an error of judgement from of least one employee who took deliberate steps in an attempt to to cover up and in process lied.
There is a fine line between "calculated misinformation" and mistakes. It might not be the best idea to interpret this as especially unscrupulous. Regardless of the intention, the FOS will likely not award you £500.0 -
Though it sounds like the bank is a bit of a circus, I don't know how many bananas £500 will stretch to...HillStreetBlues said:I don't think your hand is a good as you think it is, take the monkey.Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Just to be clear, 1) you cannot go to the FCA, they do not handle customer complaints, you can only go to the FOS 2) going to the FOS, the bank could withdraw the offer and the FOS decide it's worth less 3) trying to blackmail them to give you more is likely to result in them immediately shutting your account and banning you for life from their bank (and group if it was say NatWest so RBS and Ulster go too - meaning you wouldn't be able to get say a switch bonus) 4) It's quite possible the FOS would agree this is a vexatious case and not charge the bank for the case anyway and thus you have no leverage - they made a mistake, it cost you £100, you were offered £500 as compensation and want to send it to the FOS to try and get more...vikkiew said:
I thought about this but the bank has admitted an error of judgement was made an employee. I plan to take the most and then submit to FCA but I didn't know how to go about asking the bank if they would give me higher to stay quiet and not go to FCA.Section62 said:vikkiew said:I raised a complaint with a bank after noticing something in their system not working correctly. I did not suffer direct financial loss but the situation did cost me £100 indirectly and 2 months of correspondence and waiting during the complaint. The issue has likely caused problems for other customers without them realising.
In the beginning the bank denied there was any problem and blamed me for not having done something correctly. Meanwhile they corrected the problem I had found. When I confronted them they tried to continue the lie before admitting there had been an issue and they had fixed it. The complaints team blamed an individual employee for the lie.
They have apologised and offered me £500 as goodwill. Considering they deliberately lied and blamed me rather than admitting their mistake I don't want to accept this. How do I ask for more? Can I get more if I threaten to involve the Financial Ombudsman or promise not to involve them?
No I will not name the bank. They are a high street bank you have heard of.If you go to FOS there's a risk the investigator and/or ombudsman will lack the ability to comprehend the problem and instead declare that the bank has done nothing wrong, even though they have already admitted their error.In which case you could end up with nothing.Take the money. And possibly consider making a submission to the FCA if you believe the issue is something worth bringing to their attention.Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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I thought about this but the bank has admitted an error of judgement was made an employee.Oh dear! A problem in the Personnel Department?
I plan to take the most and then submit to FCA
May I quote McEnroe?but I didn't know how to go about asking the bank if they would give me higher to stay quiet and not go to FCA."
Bank Manager picks up phone
"Good morning, Officer, may I report an attempt at (take your pick), blackmail, coercion, bribery and corruption........ by one of our customers
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Extortion, the X makes it sound coolxylophone said:I thought about this but the bank has admitted an error of judgement was made an employee.Oh dear! A problem in the Personnel Department?I plan to take the most and then submit to FCA
May I quote McEnroe?but I didn't know how to go about asking the bank if they would give me higher to stay quiet and not go to FCA."
Bank Manager picks up phone
"Good morning, Officer, may I report an attempt at (take your pick), blackmail, coercion, bribery and corruption........ by one of our customersSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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If I was offered £500 every time a bank staff member (usually a chat agent) lied to me I would be a millionaire! *
The details you have given are so scant that I am unable to comment on it, other than saying that attempting to blackmail a bank is not a smart move.
* This may be a bit of an exaggeration.
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