Caught my bank lying. How can I negotiate a higher compensation?

HillStreetBlues

I don't think your hand is a good as you think it is, take the monkey.

vikkiew

Section62 said:

vikkiew said:

I raised a complaint with a bank after noticing something in their system not working correctly. I did not suffer direct financial loss but the situation did cost me £100 indirectly and 2 months of correspondence and waiting during the complaint. The issue has likely caused problems for other customers without them realising.

In the beginning the bank denied there was any problem and blamed me for not having done something correctly. Meanwhile they corrected the problem I had found. When I confronted them they tried to continue the lie before admitting there had been an issue and they had fixed it. The complaints team blamed an individual employee for the lie.

They have apologised and offered me £500 as goodwill. Considering they deliberately lied and blamed me rather than admitting their mistake I don't want to accept this. How do I ask for more? Can I get more if I threaten to involve the Financial Ombudsman or promise not to involve them?

No I will not name the bank. They are a high street bank you have heard of.

If you go to FOS there's a risk the investigator and/or ombudsman will lack the ability to comprehend the problem and instead declare that the bank has done nothing wrong, even though they have already admitted their error.

In which case you could end up with nothing.

Take the money.  And possibly consider making a submission to the FCA if you believe the issue is something worth bringing to their attention.

I thought about this but the bank has admitted an error of judgement was made an employee. I plan to take the most and then submit to FCA but I didn't know how to go about asking the bank if they would give me higher to stay quiet and not go to FCA.

vikkiew

I won't reply individually to the various messages attacking me of being greedy and the bank already having offered generous compensation but at least some of you may have missed there was planned and calculated misinformation on their part. According to the bank it was 'an employee' but who knows. So it's not simply an admin error that indirectly cost me 100 it's an error of judgement from of least one employee who took deliberate steps in an attempt to to cover up and in process lied.

TheElectricCow

vikkiew said:

Section62 said:

vikkiew said:

I raised a complaint with a bank after noticing something in their system not working correctly. I did not suffer direct financial loss but the situation did cost me £100 indirectly and 2 months of correspondence and waiting during the complaint. The issue has likely caused problems for other customers without them realising.

In the beginning the bank denied there was any problem and blamed me for not having done something correctly. Meanwhile they corrected the problem I had found. When I confronted them they tried to continue the lie before admitting there had been an issue and they had fixed it. The complaints team blamed an individual employee for the lie.

They have apologised and offered me £500 as goodwill. Considering they deliberately lied and blamed me rather than admitting their mistake I don't want to accept this. How do I ask for more? Can I get more if I threaten to involve the Financial Ombudsman or promise not to involve them?

No I will not name the bank. They are a high street bank you have heard of.

If you go to FOS there's a risk the investigator and/or ombudsman will lack the ability to comprehend the problem and instead declare that the bank has done nothing wrong, even though they have already admitted their error.

In which case you could end up with nothing.

Take the money.  And possibly consider making a submission to the FCA if you believe the issue is something worth bringing to their attention.

I thought about this but the bank has admitted an error of judgement was made an employee. I plan to take the most and then submit to FCA but I didn't know how to go about asking the bank if they would give me higher to stay quiet and not go to FCA.

I think the word you’re looking for there is “bribe” and you generally don’t want to be seen attempting to solicit those… especially so if you intend to bring a matter relating to said bribe to an official regulatory body.

FIREDreamer

TheElectricCow said:

vikkiew said:

Section62 said:

vikkiew said:

I raised a complaint with a bank after noticing something in their system not working correctly. I did not suffer direct financial loss but the situation did cost me £100 indirectly and 2 months of correspondence and waiting during the complaint. The issue has likely caused problems for other customers without them realising.

In the beginning the bank denied there was any problem and blamed me for not having done something correctly. Meanwhile they corrected the problem I had found. When I confronted them they tried to continue the lie before admitting there had been an issue and they had fixed it. The complaints team blamed an individual employee for the lie.

They have apologised and offered me £500 as goodwill. Considering they deliberately lied and blamed me rather than admitting their mistake I don't want to accept this. How do I ask for more? Can I get more if I threaten to involve the Financial Ombudsman or promise not to involve them?

No I will not name the bank. They are a high street bank you have heard of.

If you go to FOS there's a risk the investigator and/or ombudsman will lack the ability to comprehend the problem and instead declare that the bank has done nothing wrong, even though they have already admitted their error.

In which case you could end up with nothing.

Take the money.  And possibly consider making a submission to the FCA if you believe the issue is something worth bringing to their attention.

I thought about this but the bank has admitted an error of judgement was made an employee. I plan to take the most and then submit to FCA but I didn't know how to go about asking the bank if they would give me higher to stay quiet and not go to FCA.

I think the word you’re looking for there is “bribe” and you generally don’t want to be seen attempting to solicit those… especially so if you intend to bring a matter relating to said bribe to an official regulatory body.

More blackmail than bribery really?

Bridlington1

vikkiew said:

I won't reply individually to the various messages attacking me of being greedy and the bank already having offered generous compensation but at least some of you may have missed there was planned and calculated misinformation on their part. According to the bank it was 'an employee' but who knows. So it's not simply an admin error that indirectly cost me 100 it's an error of judgement from of least one employee who took deliberate steps in an attempt to to cover up and in process lied.

And with respect, I think you may be missing the point here. 

They've offered you £500 in as an apology for what they've put you through, this will presumably include the fact that at least one employee has lied to you. £500 seems like an already large apology considering you only lost out on £100 and I'd say £500 is more than reasonable IMHO, the fact that they lied to you will already be reflected in this figure.

For context TSB's technical systems went into a meltdown and wouldn't let me make payments in online banking for several weeks, they gave me £75 plus the cost of a few bus journeys. Barclays closed my account without notice and incorrectly put a default on my credit report, I got £100 after several months.

ZeroSum

I caught zopa lying to me. They just said tough, go to the ombudsman if you want.
You're lucky to get that much 

eskbanker

vikkiew said:

I won't reply individually to the various messages attacking me of being greedy and the bank already having offered generous compensation but at least some of you may have missed there was planned and calculated misinformation on their part. According to the bank it was 'an employee' but who knows. So it's not simply an admin error that indirectly cost me 100 it's an error of judgement from of least one employee who took deliberate steps in an attempt to to cover up and in process lied.

When you're being deliberately evasive about exactly what happened, it's inevitable that some of the replies, however well-meaning, may not fit the circumstances precisely because it's all just guesswork.  Only you will know what makes you believe it's a wider conspiracy than an individual's mistake, so there really isn't much point in any of the rest of us speculating about it!

friolento

vikkiew said:

Section62 said:

vikkiew said:

I raised a complaint with a bank after noticing something in their system not working correctly. I did not suffer direct financial loss but the situation did cost me £100 indirectly and 2 months of correspondence and waiting during the complaint. The issue has likely caused problems for other customers without them realising.

In the beginning the bank denied there was any problem and blamed me for not having done something correctly. Meanwhile they corrected the problem I had found. When I confronted them they tried to continue the lie before admitting there had been an issue and they had fixed it. The complaints team blamed an individual employee for the lie.

They have apologised and offered me £500 as goodwill. Considering they deliberately lied and blamed me rather than admitting their mistake I don't want to accept this. How do I ask for more? Can I get more if I threaten to involve the Financial Ombudsman or promise not to involve them?

No I will not name the bank. They are a high street bank you have heard of.

If you go to FOS there's a risk the investigator and/or ombudsman will lack the ability to comprehend the problem and instead declare that the bank has done nothing wrong, even though they have already admitted their error.

In which case you could end up with nothing.

Take the money.  And possibly consider making a submission to the FCA if you believe the issue is something worth bringing to their attention.

I thought about this but the bank has admitted an error of judgement was made an employee. I plan to take the most and then submit to FCA but I didn't know how to go about asking the bank if they would give me higher to stay quiet and not go to FCA.

May be it isn't what it sounds like but it appears you don't have a genuine interest in making the FCA aware of what, in your opinion, was a rather serious misconduct by a bank. Instead, you'd go in cahoots with the bank if only they paid you enough to be silent. I'd call that blackmail.

Bazzalona13295

eskbanker said:

vikkiew said:

I won't reply individually to the various messages attacking me of being greedy and the bank already having offered generous compensation but at least some of you may have missed there was planned and calculated misinformation on their part. According to the bank it was 'an employee' but who knows. So it's not simply an admin error that indirectly cost me 100 it's an error of judgement from of least one employee who took deliberate steps in an attempt to to cover up and in process lied.

When you're being deliberately evasive about exactly what happened, it's inevitable that some of the replies, however well-meaning, may not fit the circumstances precisely because it's all just guesswork.  Only you will know what makes you believe it's a wider conspiracy than an individual's mistake, so there really isn't much point in any of the rest of us speculating about it!

Some of these replies don't exactly fit into the 'well meaning' bracket from what I can see.

Why am I not surprised.