Evri or urban outfitters taking no responsibility
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Jimmithecat
Posts: 250 Forumite
My daughter ordered £260 worth of clothing from Urban Outfitters intending to try them on and send unwanted items back .
The package arrived - photographed at the door - with only 3 of the 9 items - the other items were missing - the missing items totalling over £200!
On contacting urban outfitters they inform her there is nothing they can do as it was checked and weighed when it left them so take it up with evri.
Evri say it has been delivered and the chatbot tells you to contact the sender for a potential replacement or refund - when you ask for ‘more help with this parcel’ of course it goes no where.
Any suggestions or help anyone can offer ?
The package arrived - photographed at the door - with only 3 of the 9 items - the other items were missing - the missing items totalling over £200!
On contacting urban outfitters they inform her there is nothing they can do as it was checked and weighed when it left them so take it up with evri.
Evri say it has been delivered and the chatbot tells you to contact the sender for a potential replacement or refund - when you ask for ‘more help with this parcel’ of course it goes no where.
Any suggestions or help anyone can offer ?
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Comments
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Here was the response from Urban Outfitters
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And as would be expected from Evri
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It’s the seller’s responsibility to make sure the items arrive at their destination. If this doesn’t happen you are entitled to a refund:
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/
How did your daughter pay for the goods? If it was by credit card then the bank may be able to give a refund since the goods she paid for didn’t arrive.
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Thanks for your response - the citizens advice information is very useful
she paid on her Monzo debit card0 -
Jimmithecat said:My daughter ordered £260 worth of clothing from Urban Outfitters intending to try them on and send unwanted items back .
The package arrived - photographed at the door - with only 3 of the 9 items - the other items were missing - the missing items totalling over £200!
On contacting urban outfitters they inform her there is nothing they can do as it was checked and weighed when it left them so take it up with evri.
Evri say it has been delivered and the chatbot tells you to contact the sender for a potential replacement or refund - when you ask for ‘more help with this parcel’ of course it goes no where.
Any suggestions or help anyone can offer ?
Was the package damaged in anuway to indicate it had been opened?1 -
Yes the packaging was large enough - it had been folded over and resealed - unfortunately the photos do t show this clearly enough
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El_Torro said:It’s the seller’s responsibility to make sure the items arrive at their destination. If this doesn’t happen you are entitled to a refund:
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/
How did your daughter pay for the goods? If it was by credit card then the bank may be able to give a refund since the goods she paid for didn’t arrive.1
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