Delivery of new lease car with Damage

f4ydo

Hi there,first-time poster, and haven't been able to find similar.

I had a new car delivered in February through a work salary sacrifice scheme with Zenith.

Unfortunately there were a few scratches and marks on the external of the vehicle, as well as markings and damage inside. I went through the vehicle with the delivery driver who took photos and I also took my own time-stamped photos. 

The delivery report was sent to the dealer and lease company (I assume but havent had confirmed) and I sent an email the next day to the lease company to explain the damage and ask what would happen next.

For the past 2 and a bit months, I've been passed around and ignored, with a brand new expensive car scratched on the drive. It's put a sour taste in the month on what should have been an exciting time for myself.
Work say they just authorise the lease so they have no part.
Zenith have been completely silent, and just said we've let the dealer know
The dealer, Lookers, seems to have passed my details round various companies with mis-information, including a company when I was going to return my completed lease vehicle????

What else can I do? Can I get the issues fixed myself and be confident of claiming them back?
Is there an ombudsman for this sort of thing?
Feel like I've been given a product and service that doesn't fit what I'm paying for month on month.

Thanks in advance

F4ydo

Mark_d

Have you made a formal written complain through Zenith?  If you have, and have been unsuccessful then maybe try the motor obudsman

Hoenir

I'd have rejected the vehicle upon delivery. 

born_again

I would not be paying for the damage to be repaired. End of the day you will be returning the car, as you never own it. Just keep proof of the damage, then you can not be charged for the damage when returned.

Car_54

Mark_d said:

Have you made a formal written complain through Zenith?  If you have, and have been unsuccessful then maybe try the motor obudsman

If the OP hasn't started the formal complaint process, then he should do so today.

Also, the leasing company are policed by the FS Ombudsman, not the motor one. They are taken very seriously by the finance industry, so I'd mention it in my letter of complaint.

Ectophile

It's not your car.  You have already informed the lease company of the damage.  There's nothing else you need to do.

flashg67

If you've exhausted Zenith's procedures, try the BVRLA

Penelopa.Pitstop

Have you called Zenith? I had a lease with them and they answered calls promptly and were easy to deal with.

Dealer should fix it or pay for fixing it and Zenith should help facilitate it. 

peter12345678910

Zenith are a trust worthy company. A few people at my work place have used it. I will report it, as you are-will be paying monthly for a car delivered in pristine condition but it is not....

They will probably send u another car. Maybe the scratches occurred in the transportation process.

No point keeping it if it is not new and pristine. You might as well buy an old car with scratches with one payment and throw in some DIY servicing and compound polishing!

Return To Sender as Elvis Presley once sang?