Horizon Parking 'Fine' - Tesco

Equix

Got a reply from Tesco. No luck. 

After that huge email this is what i got back, they genuinely do not care. 
------------------------------------------

Good afternoon
Thank you for contacting our Chief Executive's office.  
 I’m sorry you received a parking charge that you feel wasn’t deserved. 
To appeal against it you must, initially, contact the company that issued the fine. Their details will be on the letter that you received. They will be more than happy to look into this for you. In my experience, they are always very willing to look at each case on it's own merits.
Should your appeal be to no avail, please come back to me and I will try to look into this further for you.
Kind regards

Doreen Dowdles

Customer Service Specialist
On behalf of the Chief Executive’s Office

fisherjim

Equix said:

Got a reply from Tesco. No luck. 

After that huge email this is what i got back, they genuinely do not care. 
------------------------------------------

Good afternoon
Thank you for contacting our Chief Executive's office.  
 I’m sorry you received a parking charge that you feel wasn’t deserved. 
To appeal against it you must, initially, contact the company that issued the fine. Their details will be on the letter that you received. They will be more than happy to look into this for you. In my experience, they are always very willing to look at each case on it's own merits.
Should your appeal be to no avail, please come back to me and I will try to look into this further for you.
Kind regards

Doreen Dowdles

Customer Service Specialist
On behalf of the Chief Executive’s Office

I wonder which parallel universe Doreen lives in?

Equix

nopcns said:

So much discussion about a simple Horizon, non-PoFA NtK. @Equix, email the CEO of Tesco with a complaint about being invoiced by an unregulated private parking company for being a patron of their store. Request that they get the PCN cancelled or lose you, your family and friends as customers.

If you have not received notice that it has been cancelled just before the appeal deadline, send the following (verbatim) as your appeal:

This is an appeal by the registered keeper - No driver details will be given. Please do NOT try the usual trick of asking for driver details in order to get around the fact your NtK does not comply with PoFA. As there is no keeper liability, therefore, liability cannot flow from the driver to the keeper and so, is an automatic win at POPLA. Please cancel the notice or issue a POPLA code at which point you will auto withdraw.

Do NOT tick or select anything that suggests you were the driver. You are appealing as the keeper.

Why do people think that complaining to a lowly customer service lackey that anything will be done? Aim as high up the management food chain as you can go. Go on social media and websites such as TrustPilot etc and highlight the stupidity of these companies who shoot themselves in the foot by contracting ex-clamper thugs to infest their car parks. Warn as many people as you can that they risk getting an invoice for up tp £100 just for being a patron of their store.

Doing the appeal now since Plan A has been exhausted 

Equix

fisherjim said:

Equix said:

Got a reply from Tesco. No luck. 

After that huge email this is what i got back, they genuinely do not care. 
------------------------------------------

Good afternoon
Thank you for contacting our Chief Executive's office.  
 I’m sorry you received a parking charge that you feel wasn’t deserved. 
To appeal against it you must, initially, contact the company that issued the fine. Their details will be on the letter that you received. They will be more than happy to look into this for you. In my experience, they are always very willing to look at each case on it's own merits.
Should your appeal be to no avail, please come back to me and I will try to look into this further for you.
Kind regards

Doreen Dowdles

Customer Service Specialist
On behalf of the Chief Executive’s Office

I wonder which parallel universe Doreen lives in?

Honesty I wasn't actually annoyed until now. That response has p***ed me off a bit. Like is that really all you care to say after such a wordy email from a customer? 

She probably just skimmed it over. Dont know why i bothered when i couldve just summarised in a sentence: 

"Got a PCN, please cancel or i go bye-bye" 

Half_way

If the "appeal" gets nowhere then come back to them (tesco)

 Remind/tell them that this is an unregulated company and can not issue fines+-

0 and that as principal they (Tesco) are jointly and severally liable for the actions of their agents

Half_way

These are/can be completely  different things, and people

• Registered keeper - this is who the DVLA have on record as being the keeper of the vehicle
• Keeper - this is the person/entity who actually looks after the vehicle - ie stores it on their land etc
• Owner - this is the person/entity that owns the vehicle, it can be someone/something else to the above
• Driver - the person who drove it at the time
• There is also hirer as well depending upon if its a hire vehicle, as well as a few other catergories
  

LDast

Unfortunately, that ChatGPT generated letter to the CEO was way too "fluffy". A further complaint the CEO about Ms Dowdles ignorance on the difference between a "fine" and a "speculative invoice" from an unregulated private parking company is likely to leave you, your family and friends becoming customers of their competition.

Ms Dowdles blatantly obvious lack of knowledge about who is the organ grinder and who is the monkey in the contractual relationship between Tesco and Horizon Parking is there for all to see. The advice that "They will be more than happy to look into this for you. In my experience, they are always very willing to look at each case on its own merits." shows that she is either being mendacious about her "experience" in dealing Horizon or any other unregulated private parking company, commonly referred to as cowboys and scammers (Hansard) or else is basing that comment on assumption and a view of life seen through rose tinted glasses..

patient_dream

TESCO CUSTOMER SERVICES WORK OFF A STANDARD SCRIPT
They are not fit for purpose and makes the TESCO CEO look incompetent

A few years ago i had a run in with Tesco and Horizon.  I wrote the CEO warning him he had money scammers operating in his car parks and the reason why
Why are Tesco operating a scam ?

Within 2 days the ticket was cancelled and I have never speny money with Tesco since, nor have my family and friends

Clearly, Doreen Dowdles, Customer Service SpecialistOn behalf of the Chief Executive’s Office has no clue how to retain customers

Go back to the CEO .... headed for the PERSONAL ATTENTION OF....

For you, CRY MONEY SCAM TO THE CEO... LET'S SEE WHO REPLIES

Coupon-mad

None of this was needed and the complaint told Tesco who was driving, so it was a bad idea. That was not what to write.

Just appeal as keeper (NOT adding any words that tell the world who was driving).

@nopcns wording will work and it couldn't be easier to win.  It'll be cancelled next week.

Equix

Appeal submitted using @nopcns exact words. Will update once I hear back. 


In regards to this:
LDast said:

Unfortunately, that ChatGPT generated letter to the CEO was way too "fluffy". 

In hindsight, I thought the same, too much fluff. But I can confidently say it wasn't Ai generated