Secure Parking Solutions / DCB Legal Claim x 2

Coupon-mad

My prediction:

Claim nearly £400.  Two PCNs + add ons.

DCB Legal will discontinue this time next year after dragging you through the court claim and defence stage and before the hearing they'll drop out.

Scam over.

See the disco thread by @Umkomaas

Horrible game, with your credit rating at stake if you make a misstep, but always winnable.  With us, you will see this off.

Hamish_123

Are you able to offer a template for the DPO email? I’ve looked but can’t seem
to find one. Probably searching the incorrect keywords…

Gr1pr

Google Data Rectification Notice template letter 

Hamish_123

Fired an email off to each. Got an automatic reply from DCB Ltd acknowledging receipt, but got a bounce back email saying the address doesn’t exist for the parking firm, although it is listed in their Privacy Policy 🙄 So sent it to their general enquiry email too. 

Fruitcake

Did you use the word, erase, in your rectification notice? If not, you need to resend them instructing the PPC to erase your old data and replace it with your new address for service.

Plan A is still a complaint to the landowner and your MP, without naming the driver, and it is never too late to do so.

Hamish_123

Fruitcake said:

Did you use the word, erase, in your rectification notice? If not, you need to resend them instructing the PPC to erase your old data and replace it with your new address for service.

Plan A is still a complaint to the landowner and your MP, without naming the driver, and it is never too late to do so.

Thanks - Yes, I will send a couple emails along those lines. Are there any templates etc? Or can you advise any detail that would be good to include to each?

Hamish_123

Fruitcake said:

Did you use the word, erase, in your rectification notice? If not, you need to resend them instructing the PPC to erase your old data and replace it with your new address for service.

Yes, this is the email I sent;

To Whom It May Concern:

I am hereby requesting rectification or completion of inaccurate personal data concerning me according to Article 16 GDPR.

Please make the following changes:
Confirmation of current address; XXXXXXXXXXXXXX and ERASURE of all other addresses from my file. 

In case you have disclosed the affected personal data to one or more recipients as defined in Article 4(9) GDPR, you have to communicate my request for rectification of the affected personal data to each recipient as laid down in Article 19 GDPR. Please also inform me about those recipients.

My request explicitly includes any other services and companies for which you are the controller as defined by Article 4(7) GDPR.

As laid down in Article 12(3) GDPR, you have to confirm the rectification to me without undue delay and in any event within one month of receipt of the request.

I am including the following information necessary to identify me within your systems:
FULL NAME

If you do not answer my request within the stated period, I am reserving the right to take legal action against you and to lodge a complaint with the responsible supervisory authority and ICO.

Thank you in advance.

Yours sincerely,

Hamish_123

Following the emails sent last night I've received a response from DCB Ltd;

"2nd May 2024

Dear Mr XXXX XXXXXXX,

Please accept this email as confirmation that the only address held on file is as follows;

XXXXXXX
XXXXXXX
XXXXXXX
XXXXXXX"

The address they have listed is my current and correct address so I'm pleased this has been dealt with appropriately.

Couple of questions please guys if you can advise;

- Does it matter they have put the incorrect date on the letter? It is dated tomorrow. Should I reply and ask for a correction?
- Email to MP and landowner. Any suggestions on content to include in email or any specific points to raise?
- Is it worth submitting a SAR to Secure Parking Solutions? 

Thorndorise

Just an observation, but even if parked in an unclear 'unauthorised' space (not that you can tell from the pics), but surely the parking attendant needs to observed for the minimum of 5 minutes as mandated in the BPAs COP allowing for consideration time - this is a minimum regardless of size of the CP I thought? I think 3m and few seconds isn't long enough to determine a PCN?

Umkomaas

Hamish_123 said:

Following the emails sent last night I've received a response from DCB Ltd;

"2nd May 2024

Dear Mr XXXX XXXXXXX,

Please accept this email as confirmation that the only address held on file is as follows;

XXXXXXX
XXXXXXX
XXXXXXX
XXXXXXX"

The address they have listed is my current and correct address so I'm pleased this has been dealt with appropriately.

Couple of questions please guys if you can advise;

- Does it matter they have put the incorrect date on the letter? It is dated tomorrow. Should I reply and ask for a correction?
- Email to MP and landowner. Any suggestions on content to include in email or any specific points to raise?
- Is it worth submitting a SAR to Secure Parking Solutions? 

1. Not worth worrying about. 

2. There's a 'Complaints' thread (linked in the NEWBIES FAQ Announcement) which will give you some pointers. 

3. No, don't send a SAR. DCB Legal court claim particulars are woefully inadequate on details of the parking event(s), so you don't want the details given to you now.  SEe what they put in any claim they issue.