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DFS .. trying to get a refund over sending me the wrong colour feet
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I recently posted on here about a sofa I purchased from DFS and them sending me the wrong colour feet .
When the sofa came it was too small and because I ordered in store I don’t get the cooling off period BUT they sent me the wrong colour feet therefore under the consumer act right the item came not as described therefore I am within my short term right to reject within 30 days I have attached a letter I sent to them .I have emailed dfs and also the finance company and they are rejecting a refund because the feet is “ cosmetic “ “component “ “aesthetic” . This is the reply I got off the finance company .Any advice please0 -
Don't think you've got a leg to stand on. It's not DFS fault the sofa is too small. You should have checked the measurements before you bought it. As for the feet... they've agreed to provide you with the correct ones so they're doing the right thing1
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@born_again
Any thoughts on this from a S75 point of view? OP has the right to reject and receive a refund, i.e there's no obligation to accept a replacement/repair.
@Lipgloss24 did you get a reply to the top email yet and did you send that to the finance company?Seasalt3 said:Don't think you've got a leg to stand on. It's not DFS fault the sofa is too small. You should have checked the measurements before you bought it. As for the feet... they've agreed to provide you with the correct ones so they're doing the right thingIn the game of chess you can never let your adversary see your pieces0 -
Seasalt3 said:Don't think you've got a leg to stand on. It's not DFS fault the sofa is too small. You should have checked the measurements before you bought it. As for the feet... they've agreed to provide you with the correct ones so they're doing the right thing0
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@born_again
Any thoughts on this from a S75 point of view? OP has the right to reject and receive a refund, i.e there's no obligation to accept a replacement/repair.
@Lipgloss24 did you get a reply to the top email yet and did you send that to the finance company?Seasalt3 said:Don't think you've got a leg to stand on. It's not DFS fault the sofa is too small. You should have checked the measurements before you bought it. As for the feet... they've agreed to provide you with the correct ones so they're doing the right thing
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Lipgloss24 said:Aylesbury_Duck said:Lipgloss24 said:Aylesbury_Duck said:Lipgloss24 said:Phoenix72 said:Bearing in mind there is usually a choice of legs then is it an intrinsic compenent. I had a new sofa delivered the other day....no feet when they brought it into house but guy nipped out to van and put on in 2 minutes.
You are looking for any reason to reject as you no longer like the sofa.Phoenix72 said:Bearing in mind there is usually a choice of legs then is it an intrinsic compenent. I had a new sofa delivered the other day....no feet when they brought it into house but guy nipped out to van and put on in 2 minutes.
You are looking for any reason to reject as you no longer like the sofa.
* not fit for purpose
* not as described
* satisfactory quality
* last a reasonable length of time u can reject within 30 days . Simply because the issue is considered minor, does not change this. The consumer rights act does not distinguish between major and minor faults . Dfs have made a error
All that will take time (court waiting times appear to be several months), so you'll need to factor that into your decision.
You can argue with DFS (or anyone else) all you want but they're clearly not planning on backing down. They think they have a case. Your only option might end up being taking them to court and I think you need to seriously consider if this is the route you wish to take. It could go either way but I certainly wouldn't sit here and say you've got a strong case.
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Lipgloss24 said:yes I sent to both the finance company and tim Stacey .
the finance company came back with they will speak to dfs and then the reply is what they wrote in the email above
Have you asked the finance company to open a S75 claim?
If so and they won't have you raised a complaint with the finance company? Their official complaints procedure should be detailed somewhere. An official complaint can be taken to the financial ombudsman so might glean a better response.Gavin83 said:They think they have a case.
I would imagine they think the customer will go away if told "no" enough times, if they felt the short term right to reject didn't apply due to the triviality of the matter presumably they would state such.In the game of chess you can never let your adversary see your pieces1 -
Gavin83 said:They think they have a case.
I would imagine they think the customer will go away if told "no" enough times, if they felt the short term right to reject didn't apply due to the triviality of the matter presumably they would state such.
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Looks like the ombudsman or small claims court is your next step. Be aware that both will perhaps take months, so you're going to need to decide how to put the sofa out of use and protect it until this is resolved. Continuing to use it will presumably reduce any refund should you be successful.0
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powerful_Rogue said:Gavin83 said:They think they have a case.
I would imagine they think the customer will go away if told "no" enough times, if they felt the short term right to reject didn't apply due to the triviality of the matter presumably they would state such.
The sofa being bright pink instead blue would also be cosmetic, it isn't a coherent argument.In the game of chess you can never let your adversary see your pieces1
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