Spusu mobile - beware of charges/fees for cancellation/loss/etc

SChitmehard

6. One-off fees

One-off Fees

Services Costs

Damage to or failure to return the SIM card in

case of exercising the right of withdrawal

£4.00

For cancellations in the first month following the

activation of your SIM card

£4.00

Charges in case of unsuccessful credit card

payment (without VAT)

Max £25.00

Charges in case of unsuccessful BACS debit

payment (without VAT)

Max £10.00

Creation and shipping of another duplicate

invoice

£3.00

Costs of a replacement SIM card including

shipping

£6.00

Please see https://www.spusu.com/imoscmsapi/files/spusu_Price_Guide_June_30_2023.pdf

PHK

Not completely unusual except the charge for not returning the SIM if you cancel. 

flaneurs_lobster

PHK said:

Not completely unusual except the charge for not returning the SIM if you cancel. 

Bit tricky if you've opted for an eSIM.

cupcake43

funnily enough I've just come here to look if anyone has mentioned Spusu as I'm looking for offers from MVNO's using the EE network and these came up.

I'm out of contract with EE direct on my sim only and Spusu have a good deal via a comparison site at the moment for 30gb of 5g data for £7.50 a month. I've just called EE to do the usual I want to leave dance and got a reply from the person I spoke to who said quite categorically as I asked her to repeat that "no 3rd party companies use the EE network at all"

Seems odd when 1p mobile are quoted as using EE, Lyca also.

SChitmehard

PHK said:

Not completely unusual except the charge for not returning the SIM if you cancel. 

Really? So £25 is ok for a failed card payment.... i dont think so when it costs the recepient 0.3% of the transaction amount to take card payments! Did your supermarket ever tell you they'll chatge you £25 if for some reason your card gets declined at the till???  

tinker411

PHK said:

Not completely unusual except the charge for not returning the SIM if you cancel. 

BACS? I know I didn't give Spusu my bank account details, and they didn't ask. With that in mind, I think this might be the link the OP was looking for (direct link to PDF):

https://www.spusu.co.uk/imoscmsapi/files/spusu Price Guide 19 April 2024.pdf

Having said that, I agree with you on the others mentioned - although I can see at least one of those being 'waived' multiple times.