1p Mobile

mazjohn108

My husband died and has £14.40 credit on his 1p mobile account. They are refusing to refund it. I know it's not a lot of money but why should they keep it.   

victor2

mazjohn108 said:

My husband died and has £14.40 credit on his 1p mobile account. They are refusing to refund it. I know it's not a lot of money but why should they keep it.   

You could donate from the balance to a charity by SMS, assuming you still have a working SIM.

d123

mazjohn108 said:

My husband died and has £14.40 credit on his 1p mobile account. They are refusing to refund it. I know it's not a lot of money but why should they keep it.   

No refund of credit is a pretty standard term for PAYG.

Neil_Jones

mazjohn108 said:

My husband died and has £14.40 credit on his 1p mobile account. They are refusing to refund it. I know it's not a lot of money but why should they keep it.   

Section 9 and Secion 7b of the T&Cs - https://www.1pmobile.com/terms-and-conditions

Find a Text to Donate service and donate it that way using the credit.

savergrant

victor2 said:

mazjohn108 said:

My husband died and has £14.40 credit on his 1p mobile account. They are refusing to refund it. I know it's not a lot of money but why should they keep it.   

You could donate from the balance to a charity by SMS, assuming you still have a working SIM.

Do 1pmobile support that? I didn't think they did.
Alternatively is there a family member who could port their payg number to your husband's sim and use up the balance then port it away again?

southone

savergrant said:

victor2 said:

mazjohn108 said:

My husband died and has £14.40 credit on his 1p mobile account. They are refusing to refund it. I know it's not a lot of money but why should they keep it.   

You could donate from the balance to a charity by SMS, assuming you still have a working SIM.

Do 1pmobile support that? I didn't think they did.
Alternatively is there a family member who could port their payg number to your husband's sim and use up the balance then port it away again?

Yes you can you need to log  into site then SIM and networks and turn on Premium rate calls & texts (includes text donations etc)

twopenny

I understand your point but it's either £10 for 3 months or £30 a year less than a pound a week £1 so any surplus is going to be small.
For this reason there is no refund. But it isn't removed. 
Prevent an auto top up and use the surplus yourself?