Failed window units. Who pays for labour?

LMS123

Hi all. My daughter had triple glazed windows (new frames and glazing) fitted about 2 years ago.
The frames and glazed units were supplied by a window company. Her dad is a fitter and removed the old units and fitted the new ones. 
The window company make the frames and they use a different company for the glass but both are supplied together. 
Shortly after fitting it was noticed that a unit had failed and the window company supplied a new unit under guarantee but said that she would have to pay for fitting. Her dad did that as it wasn't a big job.
Since then, she has noticed 3 more failed glass units plus finger marks on the glass within the units on some others. 
Her dad is unable to work now due to ill health. The window company may agree to replacing the units but should she have to pay for labour? She contacted the company who said they could  possibly replace the units but are not liable for labour costs. 
As there are so many units affected it seems that the glass company that made and supplied them to the window company have not done their job to a satisfactory standard.
Does my daughter have any rights to claim labour costs? Short of taking legal advice I suspect not.

ashe

Have you read the terms? Usually they state parts or parts and labour. I'd not imagine labour huge element; it cost us £120 3 years ago to have a misted French door unit replaced and that included the glass - am sure that's gone up since though 

LMS123

Thanks Ashe.
There were no terms. They just ordered the windows,  paid for them and her dad fitted them.
I think they'll just have to pay someone to refit them once they get them replaced. 

FreeBear

If you pay someone to supply and fit, it would be reasonable to expect them to cover the labour (and parts) cost when making a warranty repair.

With a supply only, I would only expect the parts to be covered, not the labour to replace them. So in my opinion, it would be for you to arrange & pay for labour.

On the bright side, fitting sealed units in to an existing frame isn't very difficult. With a bit of guidance & supervision from Dad, most able bodied people should be up to the task. As long as the sealed units are not huge great (and heavy) ones.

Doozergirl

FreeBear said:

If you pay someone to supply and fit, it would be reasonable to expect them to cover the labour (and parts) cost when making a warranty repair.

With a supply only, I would only expect the parts to be covered, not the labour to replace them. So in my opinion, it would be for you to arrange & pay for labour.

On the bright side, fitting sealed units in to an existing frame isn't very difficult. With a bit of guidance & supervision from Dad, most able bodied people should be up to the task. As long as the sealed units are not huge great (and heavy) ones.

This 🙂.