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Indesit uplift number

Xiola
Posts: 1 Newbie
Purchased an Indesit fridge freezer on Feb 19 2024, developed a fault with crackling, popping sound and burning smell, engineer attended on 19 Apr and said it was a manufacturing fault, incorrect crimping of the wire near the condenser unit. He didn't have a replacement part and turned it off as it was 'unsafe', showing us pictures of burnt area on the back of the appliance. Said he would advise his office who would contact us about compensation for the chilled/frozen items we had to throw away.
It's now 23/04 and we have been advised an engineer will attend on 26 April to repair the appliance. We've had no communication regarding compensation.
I have contacted Currys who I bought the appliance from and been told to request an 'uplift number' from Indesit however they are refusing to provide this stating that the appliance is going to be repaired.
How do I proceed with this as I am not happy with having a repaired appliance that could have potentially caused a fire.
Currys cannot replace this until I can get an uplift number, any help would be greatly appreciated please!
It's now 23/04 and we have been advised an engineer will attend on 26 April to repair the appliance. We've had no communication regarding compensation.
I have contacted Currys who I bought the appliance from and been told to request an 'uplift number' from Indesit however they are refusing to provide this stating that the appliance is going to be repaired.
How do I proceed with this as I am not happy with having a repaired appliance that could have potentially caused a fire.
Currys cannot replace this until I can get an uplift number, any help would be greatly appreciated please!
0
Comments
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Any domestic appliance can potentially cause a fire. Statistically a mass-produced appliance which has received individual servicing from a trained mechanic should be safer than one which has had no attention since leaving the factory.
The engineer attended to diagnose the fault on 19 April and you were told they now have the necessary part and it will be fixed on 26 April. That is very good service and should be the end of the matter. If the repair fails, your consumer rights will change. Come back here if that happens for more advice.
You say you had to throw away chilled/frozen items. You might be able to claim on your household insurance, but there is probably an excess and they will expect you to have minimised your losses. People often do that by asking neighbours and family to help out.
Frozen foods are generally safe to eat for at least 36 hours after thawing. I think I would have given them to a local charity rather than throw them away.2
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