Home Energy.

Yellowman

Does Home Energy allow customers to change a direct debit amount occasionally when required or is this set?

poppellerant

Yellowman said:

Does Home Energy allow customers to change a direct debit amount occasionally when required or is this set?

I've been told that I can change the amount and date once they have received my first direct debit.  I will be changing both the amount and date this or next week and shall report back if I experience problems.

poppellerant

I've changed the direct debit amount and date with zero issues.

It's been around two weeks since I changed from EDF to Home Energy and EDF have only received the closing meter readings for my electric so far.  They are still waiting for my closing gas readings, which they say usually come through first.

I can remember having this issue with another provider, but it was resolved in the end, albeit taking a little longer than it normally should.  But why does this keep happening? I've always submitted my final readings to the old provider the day before the switch, then I provide my first meter readings to the new provider on the day of the switch.

BrokebackCashback

Just switched to Home Energy to take advantage of the likely pretty steady rates over the next 5 1/2 months - very smooth switching experience so far. 

I did have an issue logging into my account but their customer support were excellent and I didn't have to wait on hold for long either before speaking with them. 

Simple but clear online dashboard for taking readings too. 

I'll report back if I face any further issues!