CISAS wont deal with possible fraud case so who can help?

Helpneeded456

Vodafone are chasing me for a mobile contract that I never opened and for a phone I never had - I have tried contacting CISAS but they say they don't deal with possible fraud cases - so who can help me?
Vodafone wont prove that it was me that started the contract - I have no information about the phone/the account details etc - 
I have extreme mental health issues and this is causing untold stress and anxiety 
I have tried talking to Vodafone - they just say they don't have to prove anything - and that I should just pay
Please can someone advise as to how I can get this matter resolved

fatbelly

You can contact Action Fraud

https://www.actionfraud.police.uk/

Jon_01

Have you asked the Voda front line agents to pass this to the fraud team to investigate (fraud aren't customer facing)?

Because the response that they  'don't have to prove anything' is both strange and wrong.

I did ten years on the fraud team of one of the other networks, and that's not what front line is supposed to say...

fatbelly

Sounds like something a debt collecter would say