Sofa Purchase wrong colour delivered

tabootrish

They delivered this colour and when I brought swatch home it was exactly same colour

Aylesbury_Duck

tabootrish said:

Swatch colour 

That looks brown to me, but that's the problem with photos online.  They'll show as different colours on different devices for different people.

Aylesbury_Duck

tabootrish said:

Order states 'slate' i ordered in store and all manager said it looks different under different lighting.

Given that you appear to have ordered a slate coloured sofa, and that's what they've delivered, I think you're left with trying to negotiate a goodwill swap.

I'm struggling to see where the brown/grey confusion has come from.  Was the brown-coloured display model mis-labelled as being slate grey?

the_lunatic_is_in_my_head

@tabootrish Can you post a photo of the sofa and swatch together please?

Goods are required to match sample so if the sofa and swatch differ you may reject. 

https://www.legislation.gov.uk/ukpga/2015/15/section/13

sonearandyetsofa

I can see the problem, but unfortunately I'm not sure you're going to be able to get the sofas returned. The sofa in your home is located right in front of a window that's supplying lots of natural light. The swatch, when you view it in the retailer's showroom, was probably viewed under warmer fluorescent lighting conditions. The colour of the lighting in the room will make a big difference to how the colour looks.

It might help if you swapped your light bulbs with warmer temperature lighting - look for the terms warm white, "vintage", or anything that shows 3000K or less on the box. If that light is all from the window, you might have some luck with cream coloured net curtains or blinds but that's also going to make the room darker and is a big change to the look.

From my experience with colour names, slate would be a warm grey colour, so depending on the lighting it could look more grey or more brown.

If you have a slate swatch, and a slate sofa, and they match each other, and the paperwork doesn't say "brown" anywhere, I think you might be stuck with it. Definitely worth asking them for a goodwill exchange but no guarantee.

I have a grey armchair on my showroom floor right now that looks brown until I put something black or white against it. Both myself and a customer were scratching our heads looking at it the other day until I did that, but with a pure colour comparison it's easy to see that it's dark grey. A good tip for the future is to put a bright white sheet of paper next to the swatch. If you do that when taking photos, the camera is more likely to correctly adjust the colour so you get a more realistic photo.

sheramber

the_lunatic_is_in_my_head said:

@tabootrish Can you post a photo of the sofa and swatch together please?

Goods are required to match sample so if the sofa and swatch differ you may reject. 

https://www.legislation.gov.uk/ukpga/2015/15/section/13

See post at 9.40a.m. OP states sofa and swatch are the same colour. 

Not clear if photo is showing swatch against sofa

molerat

sonearandyetsofa said:

I can see the problem, but unfortunately I'm not sure you're going to be able to get the sofas returned. The sofa in your home is located right in front of a window that's supplying lots of natural light. The swatch, when you view it in the retailer's showroom, was probably viewed under warmer fluorescent lighting conditions. The colour of the lighting in the room will make a big difference to how the colour looks.

It might help if you swapped your light bulbs with warmer temperature lighting - look for the terms warm white, "vintage", or anything that shows 3000K or less on the box. If that light is all from the window, you might have some luck with cream coloured net curtains or blinds but that's also going to make the room darker and is a big change to the look.

From my experience with colour names, slate would be a warm grey colour, so depending on the lighting it could look more grey or more brown.

If you have a slate swatch, and a slate sofa, and they match each other, and the paperwork doesn't say "brown" anywhere, I think you might be stuck with it. Definitely worth asking them for a goodwill exchange but no guarantee.

I have a grey armchair on my showroom floor right now that looks brown until I put something black or white against it. Both myself and a customer were scratching our heads looking at it the other day until I did that, but with a pure colour comparison it's easy to see that it's dark grey. A good tip for the future is to put a bright white sheet of paper next to the swatch. If you do that when taking photos, the camera is more likely to correctly adjust the colour so you get a more realistic photo.

Likely the biggest component colour in the dye is brown and will show through in some lights.  Ford Stealth, the dark grey solid colour, is brown on the V5 - caused a lot of discussion on Ford forums - and does look brown in some lights.  I used to mix car paint and it is surprising what the largest volume colour is in some mixes and that colour sometimes shows through.