Sofa Purchase wrong colour delivered

the_lunatic_is_in_my_head

susssy said:

I have the same problem right now with DFS ordered 2 cream sofas arrived 2 days ago one is correct the other is totally different colour I am having to wait over a week for someone to come out to look at them despite having sent photos i am furious 

You should be better placed than the original poster as two sofas with different colours is more likely to be seen as the store's error.

What does the order sheet say? If the sofas don't match the order, whilst it may take a little while, I'm sure DFS will sort it. You can of course reject the sofas for a full refund if they don't match the order, you just tell DFS you are "exercising the short term right to reject as the goods do not conform to the contract" and they'll need to refund you within 14 days of agreeing. 

That isn't as subjective as it sounds, where it is without doubt clear the goods do not conform they should of course agree immediately. 

sheramber

We’re they sold as a pair or two separate sofas.

Mickster63

For an update I have put mine in the hands of the credit card company - you should have rights as they have missold the products I am awaiting an update from them at the moment 

tabootrish

I've got same problem. I was assured that my leather corner sofa was brown. The swatch was dark brown.  DfS asked for final payment so I phoned HQ to confirm it was brown. Woman said it didn't look it and I said I was go back to my local branch. I spoke to the manager and he assured me it was brown even tho the swatch said slate.  I was uncomfortable with it all but the salesman and manager both said DFS HQ were going by a small photo and that the swatch was clearly brown.  It's been delivered and it's grey as in slate grey!  I complained and was given the swatch which matched what was delivered and what we signed to order.  Do we have any sort of recourse please

tabootrish

Swatch colour 

Aylesbury_Duck

tabootrish said:

I've got same problem. I was assured that my leather corner sofa was brown. The swatch was dark brown.  DfS asked for final payment so I phoned HQ to confirm it was brown. Woman said it didn't look it and I said I was go back to my local branch. I spoke to the manager and he assured me it was brown even tho the swatch said slate.  I was uncomfortable with it all but the salesman and manager both said DFS HQ were going by a small photo and that the swatch was clearly brown.  It's been delivered and it's grey as in slate grey!  I complained and was given the swatch which matched what was delivered and what we signed to order.  Do we have any sort of recourse please

What does the receipt/order/contract say about the colour?  Anything at all?

If they've got an order signed by you that says 'slate grey' then you're going to struggle.

Did you order online and only go into your local store to query the colour, or did you order from the store?

Flugelhorn

sounds a bit like us looking at sofas in John Lewis, liked some leather ones, got the details to send off for swatches. When these arrived they were quite different - took them with us to the store and they were very different from the sofas on display with the same colour names. gave the whole thing a wide berth and went elsewhere 

tabootrish

Order states 'slate' i ordered in store and all manager said it looks different under different lighting.

tabootrish

I ordered from the store

Colour was listed just as slate

I ordered from local store

Queried colour with store and head office.  Head office said it was only a small photo and it looked grey to them but it could be brown???

tabootrish

Aylesbury_Duck said:

tabootrish said:

I've got same problem. I was assured that my leather corner sofa was brown. The swatch was dark brown.  DfS asked for final payment so I phoned HQ to confirm it was brown. Woman said it didn't look it and I said I was go back to my local branch. I spoke to the manager and he assured me it was brown even tho the swatch said slate.  I was uncomfortable with it all but the salesman and manager both said DFS HQ were going by a small photo and that the swatch was clearly brown.  It's been delivered and it's grey as in slate grey!  I complained and was given the swatch which matched what was delivered and what we signed to order.  Do we have any sort of recourse please

What does the receipt/order/contract say about the colour?  Anything at all?

If they've got an order signed by you that says 'slate grey' then you're going to struggle.

Did you order online and only go into your local store to query the colour, or did you order from the store?

ordered from the store

Colour was listed just as slate

I ordered from local store

Queried colour with store and head office.  Head office said it was only a small photo and it looked grey to them but it could be brown???