Octopus energy, their cumulative meter total on your account doesn't match smart actual meter

WBCPB

Netexporter said:

Both R1 and R2 registers are increasing daily, should i still not be concerned?

That is a bid odd. Are they going up by the same amount?

No, but R1+R2 = Total Account Import monthly

Netexporter

I think it would be wise to ask Octopus about it. Do the R1 and R2 indexes increment at differing times, perhaps corresponding with the Go timings?

WBCPB

I will put in an official complaint and hopefully miss the frontline "customer service".
I do not know about "Do the R1 and R2 indexes increment at differing times, perhaps corresponding with the Go timings?" as i am tucked up in bed.
My overall monthly usage [R1+R2] matches my monthly bill consumption which matches my spreadsheet, so not over/under paying, just a little concerned as to why the dual registers needed for Go were not switched to single when switched to Agile and Octopus are ignoring R2.

BarelySentientAI

WBCPB said:

I will put in an official complaint and hopefully miss the frontline "customer service".
I do not know about "Do the R1 and R2 indexes increment at differing times, perhaps corresponding with the Go timings?" as i am tucked up in bed.
My overall monthly usage [R1+R2] matches my monthly bill consumption which matches my spreadsheet, so not over/under paying, just a little concerned as to why the dual registers needed for Go were not switched to single when switched to Agile and Octopus are ignoring R2.

Because Agile doesn't need a single register, it uses the more detailed information in the background.

The readings on the registers don't really matter for people on any tariff that has time-based prices, until it comes to switching supplier and then it's only for the handover (which the Third Party does check).

What is there to submit a complaint about?  You've already said that you agree that you pay for the right amount of energy and I assume at the right price?

mmmmikey

BarelySentientAI said:

WBCPB said:

I will put in an official complaint and hopefully miss the frontline "customer service".
I do not know about "Do the R1 and R2 indexes increment at differing times, perhaps corresponding with the Go timings?" as i am tucked up in bed.
My overall monthly usage [R1+R2] matches my monthly bill consumption which matches my spreadsheet, so not over/under paying, just a little concerned as to why the dual registers needed for Go were not switched to single when switched to Agile and Octopus are ignoring R2.

Because Agile doesn't need a single register, it uses the more detailed information in the background.

The readings on the registers don't really matter for people on any tariff that has time-based prices, until it comes to switching supplier and then it's only for the handover (which the Third Party does check).

What is there to submit a complaint about?  You've already said that you agree that you pay for the right amount of energy and I assume at the right price?

Not 100% sure where I read this but IIRC the registers are still needed, but for compliance rather than technical reasons.  i.e. the rules require that they are used as the definitive, calibrated source.  Octopus will only use the half hourly data if the sum of the all the half-hourly data for the day matches the difference between the registers at the start and end of the day. Of course, most of the time it does, but as per previous posts there are reasons why this goes awry occsionally - e.g. power cuts or comms issues.

@WBCPB although I understand your logic about bypassing the frontline customer service, this sounds more like a general (and fairly low priority query) than a cause for complaint. If you dive in and lodge it as an official complaint then Octopus will (agruably quite unfairly) have to report it as such. You'll also be diverting resources from customers who have urgent pressing needs. As I understand it, you are getting accurate bills and you're just interested to know why they appear to be using two registers to generate it? Although I fully understand your reasons for wanting to get a better understanding of how the registers work lodging your enquiry as a complaint doesn't really "seem like cricket"? Not meaning to cast aspersions or anything, possibly something you hadn't considered?