E.on next final bill warning

harz99

MCW2403 said:

I am thinking can I report to the police of Scotland the fraud bill I got?

The Police! Fraud!!

You have to be joking, stop being daft and engage with the people on here who are trying to help you.

MCW2403

Thanks for all’s response. I found that the final bill gas meter is different to the gas meter I usually use. It is terrible!

Mobtr

MCW2403 said:

Thanks for all’s response. I found that the final bill gas meter is different to the gas meter I usually use. It is terrible!

What do you mean? Have you been reading the wrong meter? 

MCW2403

I mean the e.on next use the other gas meter charge me. And I found that this gas meter just appeared on my first bill once(two year ago). They moved out the meter at that time and installed a new one for me two years ago.
but I can’t sure the gas meter they moved out is same the final bill charge.

Reed_Richards

@MCW2403, I get the impression that English is not your first language.  Unfortunately your comments are very difficult to understand.  It might be worth seeking help in person from the Citizens Advice Bureau.  If you show them your bills they may be able to work out if you have been billed correctly or not.    

Scot_39

MCW2403 said:

I mean the e.on next use the other gas meter charge me. And I found that this gas meter just appeared on my first bill once(two year ago). They moved out the meter at that time and installed a new one for me two years ago.
but I can’t sure the gas meter they moved out is same the final bill charge.

If this was a normal meter replacement - the meter fitter should record the reading on the old meter (unless faulty / not readable on a modern digital) - and the reading on the new meter (often but not always zero).  They should normally leave both readings - and the date of the installation / readings - on a tag or a sticker next to the new meter in the meter cabinet - for future reference.

Your first bill thereafter would then be split into two charge periods (iirc that's been my experience with EOn and SP on parent's accounts - but not had a gas new gas meter - so unsure if same applies) - in the same way that happens on CAP changes.

From last bill to date of meter exchange

(final reading on old meter - reading used as end date reading on previous bill)

against the old meter serial number

and

from data of meter exchange to bill end date / reading date

(current reading on new meter - new meter install reading)

against the new meter serial number

From then on - everything should be normal.  And on the new meter.

(current reading on new meter - end date reading from new meter on last bill)

against the new meter serial number

Ideally the old meter readings should never re-appear.  But sometimes it takes a few weeks for the meter swapover to be noted on accounts / billing systems - which can confuse any bills issued in interim. But most suppliers will then simply re-issue a correction. But whilst the are rare - there are occassionally times when the details do not automatically update. Or even go missing completely.

So again - please check your meter cabinet - for any swap out tag / sticker.

The chances of mixing two different meter readings are slim - in reality - as would normally end up with a massive bill (suppliers systems were often rumoured to assume a meter had wrapped if the new reading was lower than the old but close enough to be realistic ) - others will simply reject the reading if an unrealistic difference - both SG and SP have done that to family accounts in past - without informing us they were bing rejected - or requesting new readings - and issued estimated bills.

Your bills should display the meter serial number(s) - so check what the serial number on your gas bill is - and check it against the meter you have been submitting readings for.

I am less than clear what exactly has gone on re billing by your statements above

Are you are in some sort of flat with a common meter cabinet or an off property meter location making it confusing which meter is linked to your property's supply ?

Are you saying you have been reading the wrong meter for the last 2 years in a common meter cabinet - as didn't realise the new meter was yours - so looking for one that looked like your old meter ?

You should of course only have one gas meter for the property - and only one reading from it at any one time.

As above suggestion - a face to face session with CA or another energy support charity in your local area - sounds well worth it.  Gather the bills and details you have - and they will do their best to help.

And these orgs will often assist with helping to resolve the situation with your supplier if struggling too.