Paying for poorly fitting new dentures

Dentures were fitted on top of newly extracted teeth.  upon the anesthetic wearing off it was apparent that they are crooked with teeth on one side too short to enable chewing.  My private dentist is now charging me for making a second set.  Should they be charging me when the original one was badly made? Surely if there is a problem with the manufacture the dentures should be remade at no extra cost to me? What are my rights?

Comments

  • Hoenir
    Hoenir Posts: 6,789 Forumite
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    edited 16 April 2024 at 4:53PM
    Are these your existing dentures? Your gums will settle down after some weeks. 
  • elsien
    elsien Posts: 35,551 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 16 April 2024 at 5:05PM
    @Toothsmith or @welshdent might have some views on this, if they are around?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Toothsmith
    Toothsmith Posts: 10,101 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Dentures were fitted on top of newly extracted teeth.  upon the anesthetic wearing off it was apparent that they are crooked with teeth on one side too short to enable chewing.  My private dentist is now charging me for making a second set.  Should they be charging me when the original one was badly made? Surely if there is a problem with the manufacture the dentures should be remade at no extra cost to me? What are my rights?
    Having teeth out and a denture fitted is always a tricky procedure - as the technician making the denture has to make an (albeit educated) guess as to what the gum will look like once the teeth have been taken out, and then further to that how they might heal up over the next few weeks. 

    Because of this, that initial denture should always be considered a 'temporary' stage, and at some point in the weeks or months after fitting it will need replacing anyway. This is normally all written into the treatment plan.

    So basically your 'rights' will depend on just what the dentist has discussed with you about your case, and what has been said about how temporary this initial denture might be expected to be.

    How long ago were the teeth taken out and when was it decided it needed remaking?
    How to find a dentist.
    1. Get recommendations from friends/family/neighbours/etc.
    2. Once you have a short-list, VISIT the practices - dont just phone. Go on the pretext of getting a Practice Leaflet.
    3. Assess the helpfulness of the staff and the level of the facilities.
    4. Only book initial appointment when you find a place you are happy with.
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