Switched bank but old account still open?

PRAISETHESUN

Tsb normally takes a day or 2 to stop being visible in online banking after a switch in my experience. If it isn't sorted by Mon then I'd lodge a complaint

retiredbanker1

It could be that a pending payment on the old account may have stopped the closure - once it either goes through on the new account or drops off the old one the process will complete.

WillPS

TSB had "system problems" at the end of March which led to switches being processed manually. This leads to a delay between switch completion and old account being completely closed.

35har1old

eskbanker said:

Sounds more like a partial switch than a full one - what happens if you try to send a small test payment to the old account?

TSB are slow to close the account if you had a notification setup your will actually get one telling you have a zero balance but it usually closes  shortly after
If all the DD SO and payees and the balance has transferred a full switch has taken place

pridehappy

I’d just leave it be for a couple days - if you close it, the switching process might be hindered in terms of the switch showing to Santander as ‘complete’.

If it gets any longer and still isn’t closed, call TSB and explain. They’ll know what to do from here.