Switched bank but old account still open?

maz_hartley

Did a full bank switch from tsb to Santander for their switch offer but the tsb account remains open. Switch has gone through and all of my DD’s and my money has transferred over. So I guessing I can just contact tsb to close the account. And just to clarify I’m wondering wether or not it’s likely to affect me getting the Santander bonus cause even though I’ve switched the tsb account remains open.

juw8e7

Same for me too. Well, the app is still live anyway. Should that be the case?

wmb194

maz_hartley said:

Did a full bank switch from tsb to Santander for their switch offer but the tsb account remains open. Switch has gone through and all of my DD’s and my money has transferred over. So I guessing I can just contact tsb to close the account. And just to clarify I’m wondering wether or not it’s likely to affect me getting the Santander bonus cause even though I’ve switched the tsb account remains open.

On what date did the switch happen? Sometimes it takes a day or two for the switched account to close.

juw8e7

Yesterday for me. I was going to just delete the app but then I spotted this post.

Marcoos

Apart from eyeballing the accounts online/apps have you received any texts or emails to confirm the switch is completed from either bank? 

Santander sent me an email to confirm everything was done. 

juw8e7

Yes. Ive had all the confirmation etc.

eskbanker

Sounds more like a partial switch than a full one - what happens if you try to send a small test payment to the old account?

juw8e7

Why would it only have partially switched?

eskbanker

juw8e7 said:

Why would it only have partially switched?

There are two separate methods of switching, the partial variant is the precursor to the full one that was introduced about ten years ago but can still be used, especially when switching accounts that don't support CASS.  It shouldn't be possible to activate it inadvertently though....

juw8e7

Maybe its because of the weekend. I just sent a message to ask but obviously not available. Will ask Monday. Thanks.

Shows as - Personal Switch out Account - on app.

Hoenir

juw8e7 said:

Yesterday for me. I was going to just delete the app but then I spotted this post.

Administration isn't instanteous. Probably sitting in a work queue for processing next week. Internally may be a few steps to be gone through. Not just a click of a single button.