O2 billing issues for direct debit

iMat75

Hi, is anyone else experiencing issues with their direct debit payments to O2? I was informed on 28th March that a new direct debit would be set up to include airtime and phone in one DD. My original DD went out on 1st April and now O2 are saying that I have an unpaid bill.

I got through to one representative that told me to make an additional payment. I refused. I contacted my bank that confirmed the money had been paid to O2 and received by them.
Once I confirmed this to O2 they went silent, but I am still being chased for payment.

Techy_girl

DON'T ARGUE WITH MINIONS! pay it for now. i.e don't waste your time with idiots that can't change anything on your account, which I tend to find if it's not a manager, you get nowhere.

You need to file an offical complaint and get a CCT reference number once you've done that and got the CCT reference number use it every time you call to resolve the issue and get the agent to phonetically spell their name and every time the complaint is not addressed use that information and let them know you  are escalating the complaint to ofcom.

Make sure you get some compensation, insist they have taken time and caused upset and they may get you a free month.