Post Office Online Saver

mandyhucker

I have just opened this account using the link from the MSE page. My existing Post Office account didn't recognise it so I rang Post Office to seek help. They have never heard of the Online Saver 72. Is this some sort of scam?

Flugelhorn

Is it "Issue 72" ? https://www.postoffice.co.uk/savings-accounts/interest-rates

soulsaver

mandyhucker said:

I have just opened this account using the link from the MSE page. My existing Post Office account didn't recognise it so I rang Post Office to seek help. They have never heard of the Online Saver 72. Is this some sort of scam?

Online Saver | Easy Access Savings Accounts | Post Office

mandyhucker

Yes, that's it.

eskbanker

mandyhucker said:

I have just opened this account using the link from the MSE page. My existing Post Office account didn't recognise it so I rang Post Office to seek help. They have never heard of the Online Saver 72. Is this some sort of scam?

Which number did you call?

mandyhucker

08085 007 007

eskbanker

mandyhucker said:

08085 007 007

That'll be why they didn't know about Post Office financial products then, as that number is for NS&I, an entirely separate and unrelated organisation!

Call us

Calling from the UK

Call us free on 08085 007 007.

https://www.nsandi.com/contact-us

You're more likely to succeed here:

By phone

Call us on:0800 169 7500

• Monday to Friday: 9am – 7pm
• Saturday: 9am - 2pm
• Closed Sundays

https://www.postoffice.co.uk/help-support/online-saver#contact-us

mandyhucker

Thank you so much. I thought that the two were part of the same outfit because the sign up page bears the Post Office logo and mentions the Horizon IT Scandal.

eskbanker

mandyhucker said:

Thank you so much. I thought that the two were part of the same outfit because the sign up page bears the Post Office logo and mentions the Horizon IT Scandal.

The signup page for the Post Office account will naturally use the PO logo and refer to Horizon, but none of that links PO to NS&I in any way?

mandyhucker

In my defence, the new account carries a message which says

'Either transfer money from another Post Office Savings account or set up your deposit via standing order from your linked account. Any regular deposits must come from your linked account.'

Hence why I expected to be able to do just that.

Stubod

..if you have gone with any Post Office savings account be prepared for a generally abysmal / mnon existant customer service experience...I wish you luck.....