NS&I Direct Saver

km1500

how are you connecting to the internet

NS&I do not play nicely with any form of mobile signal this includes accessing it on your mobile phone browser (apart from the app) and connecting your laptop tethering

Mikey2k24

Flugelhorn said:

what is happening when you try? I'll just see if I can log in to mine

ETA - just checked, seems to be OK

Still haven't managed to log in... despite 2 calls to NS&I. I can get to the 2 factor authentication stage and then it tells me the account already exists. I've been told twice that they're working on it and they will call me - but nothing so far. 

Mikey2k24

Scotbot said:

Unbelievable they are blaming date and time stamps for the problems. How many people have laptops,  tablets and mobiles running off the same WiFi with different time stamps?

It's actually ridiculous - i've been trying for weeks now to get into the account and not once have I succeeded. I'm beginning to wonder if I'd be better off spreading my money over several Bank accounts to limit liability. 

Mikey2k24

So, it's now been 20 days since i've opened my Direct Saver and i've not been able to log in once! I've made 2 calls to NS&I and they've basically tried to fob me off by saying they are aware of the problem and they'll be sorting it. Can't say i've got much confidence in actually using NS&I and i'll probably split my savings between 2 or 3 banks. What a ridiculous situation. I've checked everything according to their help on 2 factor authentication, tried 2 different browsers, changed my password, set everything according to specs, I use a new Mac Air and the date and time is fine. Very frustrating!

wmb194

Mikey2k24 said:

So, it's now been 20 days since i've opened my Direct Saver and i've not been able to log in once! I've made 2 calls to NS&I and they've basically tried to fob me off by saying they are aware of the problem and they'll be sorting it. Can't say i've got much confidence in actually using NS&I and i'll probably split my savings between 2 or 3 banks. What a ridiculous situation. I've checked everything according to their help on 2 factor authentication, tried 2 different browsers, changed my password, set everything according to specs, I use a new Mac Air and the date and time is fine. Very frustrating!

Have you tried another device?

PloughmansLunch

This is probably quite niche, but have you ever been nominated as a responsible person for children's premium bonds? My mum did that years ago without me knowing, which results in you having an existing (but incomplete and unlinked) profile that causes all sorts of havoc with their system. Once this was identified I had a letter (and maybe a new passcode?) in the post after a week or so that fixed everything.

Niv

I can no longer log in using my work computer but have been able to get in using my mobile. It is a terrible log in process.

Mikey2k24

wmb194 said:

Mikey2k24 said:

So, it's now been 20 days since i've opened my Direct Saver and i've not been able to log in once! I've made 2 calls to NS&I and they've basically tried to fob me off by saying they are aware of the problem and they'll be sorting it. Can't say i've got much confidence in actually using NS&I and i'll probably split my savings between 2 or 3 banks. What a ridiculous situation. I've checked everything according to their help on 2 factor authentication, tried 2 different browsers, changed my password, set everything according to specs, I use a new Mac Air and the date and time is fine. Very frustrating!

Have you tried another device?

I have yes... same message - Account Already Exists! Thanks though

Raveloe

After months of trying and following advice from the https://www.thisismoney.co.uk website I think I have resolved the problem for my setup.

MacBook Pro running Sonoma 14.5, using Firefox 115.11. Phone: iPhone Xs running iOS 17.4.1

The problem resulted from differences in the time bases of my computer and mobile phone. By setting both of these devices to calculate timing on the same basis, the phone produced one-time codes which functioned on the computer to enable access to my account on the NS&I site. Without this synchronicity the one-time codes appear to be erroneous.

On the MacBook Pro go to  System Settings>General>Date and time. Activate 'Set time zone automatically using your current location'. Also enter your closest city and the local time zone. In my case: London - United Kingdom; British Summer Time.

On the iPhone go to Settings>General>Date and time. Set 'Set time zone automatically'. Set your closest city; in my case London.

This has so far worked without problem. However, as noted elsewhere on this board, the one-time login reverts one back to a shadowy login screen for a few seconds, then clears the screen to let one into one's account. So doing this is well worth a try but I suspect other gremlins are still in the NS&I system.

Wolvesinwales_2

I'm having problems trying to buy more premium bonds. 
As soon as I click on buy more bonds it logs me out and says it's because I used a back button. This is on android I will try on laptop later.