2 months in new property and still not switched to Octopus

Fairychild

Thank you! Below photo of the two meters. One does seem to be downstream from the other and they are both increasing but not at the same rate. 

Eon tariff was NextFlex variable tariff. 

Netexporter

It looks like the small (first meter) measures the total import and the card meter is a 5-wire multi-rate meter that will show peak and off peak readings, if you scroll through with the buttons.

Ectophile

That set up of two meters does look a bit weird.  I would expect the black meter to be measuring separate night and day readings.  But I would also expect the total (night + day) over a 24 hour period on the black meter would match the amount that the white meter goes up.

Fairychild

Ectophile said:

That set up of two meters does look a bit weird.  I would expect the black meter to be measuring separate night and day readings.  But I would also expect the total (night + day) over a 24 hour period on the black meter would match the amount that the white meter goes up.

Thank you! The white meter seems to measure almost double what the black meter does. e.g. 7 units in the time the other meter measures 4 units. (However I've been billed for 11 units in this example). Black meter does have day and night reading (A Rate and B Rate). It is not prepaid but looks like it was at some point.

molerat

The black meter is a dual rate pre pay card meter which is sub-metering the white main meter.  A very strange set up for a supplier to be using, not so much for a landlord though, is / was the property previously split / sublet ?  Do those red 4 & 5 go to separate fuseboxes ? That 4 seems to disappear off somewhere !

A picture of the other meter ?

What reads are being used by your supplier ?

What meter serial number is showing on any bills / account ?

If on a single rate it would logically be the white meter is the one that counts.

Do you have a display in the house somewhere that is fed by that clamp / transmitter on 4 ?

I am wondering if 3 & 4 on the white meter were originally the tails from the input fuse to the black meter and it was too difficult to sort out that 4 from the black meter so they just bodged it and left the meter in to be ignored for metering purposes.

Netexporter

Could be one of those "exotic" set-ups with more than two rates, so perhaps what was the cumulative total index on the black meter has been set to show a third rate.

It might also explain why Octopus haven't taken it on, because only a very small number of suppliers now support those historic tariffs. 

Fairychild

molerat said:

The black meter is a dual rate pre pay card meter which is sub-metering the white main meter.  A very strange set up for a supplier to be using, not so much for a landlord though, is / was the property previously split / sublet ?  Do those red 4 & 5 go to separate fuseboxes ? That 4 seems to disappear off somewhere !

A picture of the other meter ?

What reads are being used by your supplier ?

What meter serial number is showing on any bills / account ?

If on a single rate it would logically be the white meter is the one that counts.

Do you have a display in the house somewhere that is fed by that clamp / transmitter on 4 ?

I am wondering if 3 & 4 on the white meter were originally the tails from the input fuse to the black meter and it was too difficult to sort out that 4 from the black meter so they just bodged it and left the meter in to be ignored for metering purposes.

EON Next billed only the black meter (day/night) and this was the only serial number on the account. They had the white meter marked as inactive on their system.

I switched to Octopus but they have no idea what to do and after 5 months of deadlock have billed me for both meters (taking it as 3 separate readings). They were also fighting with EON next to provide a final reading for the white meter, which EON next didn't have as they never recorded the white meter readings.

There is a third meter that was removed and it says to use the new black meter (I just noticed that).

Cables go everywhere....

 

Reed_Richards

Do you have night storage heaters or an electric car?  If neither then you are unlikely to benefit from a day/night rate tariff, if that is actually what you are on.  

Netexporter

What is odd is that the white meter was made in 2008. The black meter was made in 2004 but was used elsewhere before being installed in 2006.

Reed_Richards

The white meter and the black meter are connected in series.  Unless one of them is faulty, they must both read the same total amount of electricity usage.  That ought to be obvious to your supplier (Octopus) if you sent them your first picture and it ought to convince them not to charge you for both meters.