Haggling with Virgin Media

Mothman

Virgin Media want to put our package price up to £89/pm  (M125 broadband - Mix TV - Weekend calls), got a counter offer of £74/pm which I didn't accept and so gave notice (2 weeks ago) thinking I would get a call from their retentions department but have heard nothing since. Have been with them for 21yrs and so surprised I have heard nothing, is this normal and is it pot luck as to whether they make a decent offer to keep you?

nuffznuff

Mothman said:

Virgin Media want to put our package price up to £89/pm  (M125 broadband - Mix TV - Weekend calls), got a counter offer of £74/pm which I didn't accept and so gave notice (2 weeks ago) thinking I would get a call from their retentions department but have heard nothing since. Have been with them for 21yrs and so surprised I have heard nothing, is this normal and is it pot luck as to whether they make a decent offer to keep you?

For the last 18 mths I've been paying Virgin Media £56/m for TV and broadband (been with Virgin/NTL/Redeffusion for 25 yrs), but end of contract and recent price hikes have pushed the price up to £78.50 - EEK!!!

I phoned them last week but I got no joy so this afternoon I phoned Sky, who offered a better package for £54.50/m, so I kept that in hand and went back to Virgin.

After some discussion, I have been offered a price reduction of £30 (£49/m) AND speed increase to 125mbs (up from 50mbs previously).

S'alright, innit!

In response to Mothman: I'm on the same package, so my advice is try again - and be armed with a quote from Sky first.

P. S. : I've since discovered that Virgin has taken some of our favourite channels away. 

PZ19

On your My virgin media account, are your Marketing preferences set, so that they can contact you?

Mothman

PZ19 said:

On your My virgin media account, are your Marketing preferences set, so that they can contact you?

Thanks, that may well be the reason I haven't been contacted by retentions.
I have had online chat with them since my original post and they offered another fiver off the package, so £69. When I first cancelled I gave them details of what I could get elsewhere so it would seem to be pot luck as to whether you get a decent offer or not.
Anyways after due consideration I have decided to get off the VM merry-go-round for a while and have gone for Superfast broadband (AVG 67mbps) from AQUISS and will get a NOW TV Entertainment pass with boost and Discovery+. This should give us most of what we currently have for about £51/pm. Fingers crossed the reduced broadband speed will be sufficient for streaming TV, as we don't have full fibre available in our area yet.