BEWARE : Post office easy access savings account recommended by MSE

surreysaver

SFCooper said:

Albermarle said:

Diana_Mackintosh said:

Tried to open but apparently there is a problem verifying my linked bank account even though I have had the same bank for many years. Luckily I only transferred a £1 to the account details I was given.    I phoned up to query and been told I have to post a recent bank statement with all personal details . Do not trust post office.  Apparently I will get £1 back by cheque when they locate in a holding account. I was offered £5 in compensation but insisted on £20 which may be put into my bank account in 9-10 days. What a fiasco! Will be saving elsewhere and will be questioning MSE’s recommendations in future.

The main MSE site does not rate financial providers on customer service, and never has done. Probably because it would be pretty difficult to do it fairly.

However if you had searched this forum for Post Office, you would have seen quite a few similar posts to your own.

A little rude.

I suppose if you're someone who's easily offended, that could be taken as a little bit rude.

35har1old

allegro120 said:

I've opened this account two days ago and didn't have any problems. It was very quick and application process was very efficient.  Deposited £1 and it arrived in a couple of hours.  I don't think I will be depositing more money any time soon because I have plenty of backup EA accounts that are currently paying better rates, but it could become useful at some point in future.

Only in the next 12 months 

masonic

SFCooper said:

Albermarle said:

Diana_Mackintosh said:

Tried to open but apparently there is a problem verifying my linked bank account even though I have had the same bank for many years. Luckily I only transferred a £1 to the account details I was given.    I phoned up to query and been told I have to post a recent bank statement with all personal details . Do not trust post office.  Apparently I will get £1 back by cheque when they locate in a holding account. I was offered £5 in compensation but insisted on £20 which may be put into my bank account in 9-10 days. What a fiasco! Will be saving elsewhere and will be questioning MSE’s recommendations in future.

The main MSE site does not rate financial providers on customer service, and never has done. Probably because it would be pretty difficult to do it fairly.

However if you had searched this forum for Post Office, you would have seen quite a few similar posts to your own.

A little rude.

I think it's fair to point out that others share the OP's views. Post Office has been subjected to far harsher commentary than that over other issues of the day.

maisie_cat

What is the problem here? I opened an account yesterday and transferred £1, I was not asked to verify my bank details, but I've had the account since 1995. I transferred £99 today but I'm now concerned that transferring more is an issue.

d63

Linton said:

Diana_Mackintosh said:

Tried to open but apparently there is a problem verifying my linked bank account even though I have had the same bank for many years. Luckily I only transferred a £1 to the account details I was given.    I phoned up to query and been told I have to post a recent bank statement with all personal details . Do not trust post office.  Apparently I will get £1 back by cheque when they locate in a holding account. I was offered £5 in compensation but insisted on £20 which may be put into my bank account in 9-10 days. What a fiasco! Will be saving elsewhere and will be questioning MSE’s recommendations in future.

MSE never recommends any financial products.  They merely state what interest rates are available.

Maybe they should consider tweaking their wording from “easy-access accounts — what we’d go for” (MSE analysis) if they are keen to be seen not making recommendations?
https://www.moneysavingexpert.com/savings/savings-accounts-best-interest/

Stubod

..yes, Post Office savings have long been a pile of the proverbial and best avoided...totally abysmal / non existant customer service. Amazing that they are still going and never seem to improve their service..!!??

boingy

I'll say it. The Post Office are a bit crap. Sorry Post Office but you need to get it sorted.

Mrnkar_2

maisie_cat said:

What is the problem here? I opened an account yesterday and transferred £1, I was not asked to verify my bank details, but I've had the account since 1995. I transferred £99 today but I'm now concerned that transferring more is an issue.

I've transferred a large sum today after only opening a new account yesterday

eskbanker

d63 said:

Linton said:

Diana_Mackintosh said:

Tried to open but apparently there is a problem verifying my linked bank account even though I have had the same bank for many years. Luckily I only transferred a £1 to the account details I was given.    I phoned up to query and been told I have to post a recent bank statement with all personal details . Do not trust post office.  Apparently I will get £1 back by cheque when they locate in a holding account. I was offered £5 in compensation but insisted on £20 which may be put into my bank account in 9-10 days. What a fiasco! Will be saving elsewhere and will be questioning MSE’s recommendations in future.

MSE never recommends any financial products.  They merely state what interest rates are available.

Maybe they should consider tweaking their wording from “easy-access accounts — what we’d go for” (MSE analysis) if they are keen to be seen not making recommendations?
https://www.moneysavingexpert.com/savings/savings-accounts-best-interest/

Everything on the site needs to be read in the context of the caveat at the foot of each page:

• This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service

i.e. what they'd go for is the best rate rather than the best service.

mebu60

boingy said:

I'll say it. The Post Office are a bit crap. Sorry Post Office but you need to get it sorted.

Only a bit?