Bank Statements/Bank Mail/Royal Mail

GTR_King

Some people reply on paper statements! 

But hopefully free if you don’t have online banking!

Nasqueron

GTR_King said:

Some people reply on paper statements! 

But hopefully free if you don’t have online banking!

I'd strongly recommend getting online banking and/or app use, relying on paper is environmentally unfriendly as well as being insecure and a significant fraud risk due to the delays in seeing what was spent on the card. There is no reason to rely solely on paper statements in 2024

Zanderman

Nasqueron said:

GTR_King said:

Some people reply on paper statements! 

But hopefully free if you don’t have online banking!

I'd strongly recommend getting online banking and/or app use, relying on paper is environmentally unfriendly as well as being insecure and a significant fraud risk due to the delays in seeing what was spent on the card. There is no reason to rely solely on paper statements in 2024

Well actually there are plenty of reasons, most particularly for all those who don't, won't or can't (for a whole range of reasons) use online banking. There are quite a lot of them, and will be for some time yet.

But yes, for the majority who do use online banking there is little reason to rely on paper statements, though they can be quite useful at times.

Nasqueron

Zanderman said:

Nasqueron said:

GTR_King said:

Some people reply on paper statements! 

But hopefully free if you don’t have online banking!

I'd strongly recommend getting online banking and/or app use, relying on paper is environmentally unfriendly as well as being insecure and a significant fraud risk due to the delays in seeing what was spent on the card. There is no reason to rely solely on paper statements in 2024

Well actually there are plenty of reasons, most particularly for all those who don't, won't or can't (for a whole range of reasons) use online banking. There are quite a lot of them, and will be for some time yet.

But yes, for the majority who do use online banking there is little reason to rely on paper statements, though they can be quite useful at times.

As I said, no reason to rely solely on statements

There is a huge security risk from just having paper e.g. ID theft from statements stolen; not picking up fraudulent transactions until a month later. In 2024 there is no excuse for people to not have internet and/or phone banking, people 100+ use the internet quite happily

Zanderman

Nasqueron said:

Zanderman said:

Nasqueron said:

GTR_King said:

Some people reply on paper statements! 

But hopefully free if you don’t have online banking!

I'd strongly recommend getting online banking and/or app use, relying on paper is environmentally unfriendly as well as being insecure and a significant fraud risk due to the delays in seeing what was spent on the card. There is no reason to rely solely on paper statements in 2024

Well actually there are plenty of reasons, most particularly for all those who don't, won't or can't (for a whole range of reasons) use online banking. There are quite a lot of them, and will be for some time yet.

But yes, for the majority who do use online banking there is little reason to rely on paper statements, though they can be quite useful at times.

As I said, no reason to rely solely on statements

There is a huge security risk from just having paper e.g. ID theft from statements stolen; not picking up fraudulent transactions until a month later. In 2024 there is no excuse for people to not have internet and/or phone banking, people 100+ use the internet quite happily

Age is not the point. Some people - of any age - do not use online banking. But if you want to focus on age yes, some people 100+ do use it. Many do not though. And many of other ages do not either. That's undeniable. Whether they need 'excuses' is debatable. But they will certainly have reasons. Which will vary considerably. 

But this is all whataboutery - the thread is discussing whether RM changes will affect delivery of banking documentation. Of any sort. Not just statements.

It's not about online banking. Or security of record-keeping.

pochisoldi

Wont make any difference, most of the delay to statements/letters etc is down to the bank. Barclays already take 7 days (from date on letter to landing on doormat) for adhoc letters. When I did a partial ISA transfer from Barclays, I received the  "its started" letter from Barclays on the day that the transfer completed.

Section62

Nasqueron said:

There is a huge security risk from just having paper e.g. ID theft from statements stolen; not picking up fraudulent transactions until a month later. In 2024 there is no excuse for people to not have internet and/or phone banking, people 100+ use the internet quite happily

Define "huge".

It seems to be a recurring theme on this forum that paper statements represent some 'huge' risk, but I don't remember that being claimed so much before the banks started to make us all go paperless. The exception being careful not to put personal information into rubbish and recycling bins, which itself is advice not limited to bank statements.

Is there any evidence people getting paper statements are disproportionately affected by fraud (I mean actual fraud, not theoretical possibilities)?  If not it is difficult to see some of these assertions as anything other than fearmongering.

Also, why is "not picking up fraudulent transactions until a month later" a security risk? (and only being able to check transactions a month later would only apply to those who rely solely on paper statements)  There have been plenty of cases on this forum where people with online/mobile banking haven't noticed fraud/unauthorised transactions for weeks/months after the event - digital banking doesn't (by itself) guarantee a fraud victim will find out about it any sooner.  Unless and until banks change their T&C's so that regular (daily/weekly) checking of transactions is a prerequisite for them refunding unauthorised transactions then only having paper statements once a month is largely a theoretical issue.

Rob5342

Zanderman said:

Nasqueron said:

Zanderman said:

Nasqueron said:

GTR_King said:

Some people reply on paper statements! 

But hopefully free if you don’t have online banking!

I'd strongly recommend getting online banking and/or app use, relying on paper is environmentally unfriendly as well as being insecure and a significant fraud risk due to the delays in seeing what was spent on the card. There is no reason to rely solely on paper statements in 2024

Well actually there are plenty of reasons, most particularly for all those who don't, won't or can't (for a whole range of reasons) use online banking. There are quite a lot of them, and will be for some time yet.

But yes, for the majority who do use online banking there is little reason to rely on paper statements, though they can be quite useful at times.

As I said, no reason to rely solely on statements

There is a huge security risk from just having paper e.g. ID theft from statements stolen; not picking up fraudulent transactions until a month later. In 2024 there is no excuse for people to not have internet and/or phone banking, people 100+ use the internet quite happily

Age is not the point. Some people - of any age - do not use online banking. But if you want to focus on age yes, some people 100+ do use it. Many do not though. And many of other ages do not either. That's undeniable. Whether they need 'excuses' is debatable. But they will certainly have reasons. Which will vary considerably.

How many people do you know that don't use online banking, and what are their reasons?

Zanderman

Rob5342 said:

Zanderman said:

Nasqueron said:

Zanderman said:

Nasqueron said:

GTR_King said:

Some people reply on paper statements! 

But hopefully free if you don’t have online banking!

I'd strongly recommend getting online banking and/or app use, relying on paper is environmentally unfriendly as well as being insecure and a significant fraud risk due to the delays in seeing what was spent on the card. There is no reason to rely solely on paper statements in 2024

Well actually there are plenty of reasons, most particularly for all those who don't, won't or can't (for a whole range of reasons) use online banking. There are quite a lot of them, and will be for some time yet.

But yes, for the majority who do use online banking there is little reason to rely on paper statements, though they can be quite useful at times.

As I said, no reason to rely solely on statements

There is a huge security risk from just having paper e.g. ID theft from statements stolen; not picking up fraudulent transactions until a month later. In 2024 there is no excuse for people to not have internet and/or phone banking, people 100+ use the internet quite happily

Age is not the point. Some people - of any age - do not use online banking. But if you want to focus on age yes, some people 100+ do use it. Many do not though. And many of other ages do not either. That's undeniable. Whether they need 'excuses' is debatable. But they will certainly have reasons. Which will vary considerably.

How many people do you know that don't use online banking, and what are their reasons?

I don't know how many (I haven't counted) or why (I haven't asked). Have you?

But, as background on current online usage in general (which will, obviously, implicate online banking) have a read of the recent (published 3 months ago on the linked page, about a report published in 2023) Digital exclusion in the UK: Communications and Digital Committee Report which is accessible here: https://lordslibrary.parliament.uk/digital-exclusion-in-the-uk-communications-and-digital-committee-report

That says, in the summaries (I've highlighted a few bits in bold for you):

How many people are using the internet?

Lloyds Bank publishes an annual consumer digital index, which is a study of digital and financial capability across the UK using the behavioural and transactional data of 1 million consumers. The ‘2023 UK consumer digital index‘ is the eighth in its series. Key figures in the report included:

• Number of people online. 96% of the UK have been online in the last three months—the second highest level since 2016. However, overall internet usage has reduced since 2022 (99%). The report stated this is being driven by reduced usage in individuals over the age of 60.
• Number of people offline. 4% of people are offline (2.1 million). The report states that “for the first time, the proportion of people offline has increased”. 15% of those offline are under 50 years old. Around 4.7 million people cannot connect to WiFi and 10% of the offline did not have access to a device
• Digital capability. 14.1 million people (27%) now have the highest digital capability, an increase of around 1 million people in 12 months. However, there are 13 million people with ‘very low digital capability’ (25%). This group are most likely to be of the older age group with 50% of this group being 70 years old and over
• National variations. Wales and Scotland represent the nations with the highest number of people offline, with 8% and 6% respectively compared to the UK average of 4%. This is mirrored when looking at those with the lowest digital capability, with Wales and Scotland 28% and 26% in the lowest group. The UK average is 25%.
• Cost of living. Around 12.2 million people (23%) have had to look for cheaper internet or mobile data plans due to rising costs. The report found that “access to data and connectivity more broadly remained a challenge”.

Ofcom also publishes annual data on internet usage across the UK. Its 2023 report on adults’ media use and attitudes found that 7% of households in the UK did not have access to the internet at home. Among this group, 69% said they did not want or need to be online; 20% cited concerns about complexity and 20% said they were concerned about cost. Ofcom found that those more likely to not have access to the internet at home were aged 65 years and over. Ofcom concluded that this created an “important distinction between the types of people who are offline and the support they may need”. It stated:

'[…] there are those who are not online and don’t want to be, but may need support to avoid being left behind in an ever-digitised world; there are those who want to be online but may need support in overcoming barriers to access such as cost; and there are those who are online but lack the confidence to navigate the online world safely and may need support in building their online skillset'

sheramber

Rob5342 said:

Zanderman said:

Nasqueron said:

Zanderman said:

Nasqueron said:

GTR_King said:

Some people reply on paper statements! 

But hopefully free if you don’t have online banking!

I'd strongly recommend getting online banking and/or app use, relying on paper is environmentally unfriendly as well as being insecure and a significant fraud risk due to the delays in seeing what was spent on the card. There is no reason to rely solely on paper statements in 2024

Well actually there are plenty of reasons, most particularly for all those who don't, won't or can't (for a whole range of reasons) use online banking. There are quite a lot of them, and will be for some time yet.

But yes, for the majority who do use online banking there is little reason to rely on paper statements, though they can be quite useful at times.

As I said, no reason to rely solely on statements

There is a huge security risk from just having paper e.g. ID theft from statements stolen; not picking up fraudulent transactions until a month later. In 2024 there is no excuse for people to not have internet and/or phone banking, people 100+ use the internet quite happily

Age is not the point. Some people - of any age - do not use online banking. But if you want to focus on age yes, some people 100+ do use it. Many do not though. And many of other ages do not either. That's undeniable. Whether they need 'excuses' is debatable. But they will certainly have reasons. Which will vary considerably.

How many people do you know that don't use online banking, and what are their reasons?

My neighbour, who is not even half way  to  100 years,    does not have a computer, does not want a computer, sees no reason to have a computer.
She does not have a mobile phone either. 

She manages to survive quite happily without them.